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About the Role
As a Field Engineer, you will be responsible for all field operations within your assigned area, including installation, inspection, repair, and maintenance billing. Your goal is to maintain and improve customer satisfaction, driving business growth and profitability for both customers and the company. You will also enhance your technical expertise, including clinical knowledge of assigned equipment, to effectively support healthcare services in medical institutions and build customer trust. Collaborating with sales representatives, you will contribute to market share growth through service offerings and foster strong relationships with authorized distributors to develop localized business.
Responsibilities
- Perform new installations and introductions of medical equipment (diagnostic imaging devices) within hospitals.
- Conduct maintenance inspections and repair faulty equipment to ensure stable operation, including associated billing.
- Communicate with customers to improve and maintain customer satisfaction.
- Receive customer complaints and escalate them appropriately to internal and external stakeholders to resolve issues.
- Proactively discuss and implement improvements based on identified opportunities during operations.
Requirements
- 1-2 years of field service experience in electrical/mechanical fields (or basic knowledge of electrical/computer/network if inexperienced).
- Communication skills to logically explain issues to customers.
- Ability to propose and execute ideas for operational improvement.
- Skill to accurately perform inspections and repairs by reading manuals.
- Ability to accurately escalate and resolve issues that arise at customer sites.
- Valid driver's license.
Skills
- Electrical/Mechanical Field Service
- Customer Communication
- Problem Solving
- Technical Documentation Comprehension
- Escalation Management
- Operational Improvement Proposal
- Basic Electrical Knowledge
- Basic Computer Knowledge
- Basic Network Knowledge
- X-ray Work Supervisor Qualification
- English Proficiency
Location
- Assigned Area
Work Type
- Full-time
Experience Level
- 1-2 years
Education Level
- High School Diploma
- Associate's Degree
- Bachelor's Degree
Benefits
- Salary and benefits are comprehensive, offering the boost and flexibility needed to turn ideas into world-changing realities.
- Surrounded by career opportunities in a culture that fosters care, collaboration, and support.
About the Company
- GE HealthCare is a leading global medical technology and digital solutions innovator.
- Our purpose is to create a world where healthcare has no limits.
- Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Equal Opportunity
- GE HealthCare is an Equal Opportunity Employer where inclusion matters.
- Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
- We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.