Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Lead Client Success Manager (Lead CSM), Media Agency - FTC (12 months) role.

Rezi rewrites your resume against Expedia Group's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Lead Client Success Manager (Lead CSM), Media Agency - FTC (12 months) posting at Expedia Group — free, in seconds.

About the Role

Expedia Group Advertising (EGA) provides marketers with access to the world's most powerful travel advertising platform, fueled by unmatched first-party data. Our team of digital marketing experts empowers partners to connect with travelers globally, drive engagement, and exceed performance metrics through innovative, data-driven advertising solutions. The EGA Client Success team leads the creative production and implementation of media campaigns for EGA's portfolio of travel marketing partners. This role supports the Agency & Non-Endemic vertical, working with media agencies, agency groups, holding companies, and their clients across a range of advertiser categories.

Responsibilities

Partner with Sales, media agencies, and clients, liaising with internal teams on campaign strategy, creative production, and implementation across complex, high-visibility campaigns and strategic accounts.
Advise agencies and clients on preferred approaches using Expedia data and insights, industry trends, competitive context, and vertical knowledge to shape campaign goals, creative strategy, and partner recommendations.
Coordinate campaign production tasks with vendor partners and internal teams to support on-time launches across assigned campaigns, including complex or high-priority work.
Monitor pacing and performance throughout the campaign lifecycle, optimise strategically, and step in early to resolve or escalate issues as needed to keep campaigns and partner objectives on track.
Oversee inventory reservation requests and creative scheduling activities with Technical Ad Operations, using vendor resources appropriately and leading through complex troubleshooting or escalations when needed.
Collaborate with Sales and other teams to prepare creative performance and insights, drawing broader conclusions and recommendations for strategic agency accounts and non-endemic advertiser verticals.
Lead client and agency calls to review creative strategy, production timelines, campaign performance, and next steps, representing the team with confidence and sound judgement.
Build trusted relationships across media agency networks, including agency leadership, planning, activation, investment, and operations stakeholders.
Support upsell and cross-sell initiatives through partner education, sharing relevant insights, reports, new product opportunities, and case studies from comparable clients or verticals.
Coordinate relevant case studies, reports, workshops, and best-practice materials that help agencies and clients understand and adopt EGA solutions.
Mentor teammates and serve as a go-to resource for peers on complex campaigns, partner issues, agency ways of working, and best practices.
Lead team and cross-functional improvement efforts that strengthen campaign execution, partner service, and operational efficiency, bringing together input from across regions and team levels before forming recommendations.
Support the manager with business metrics, reporting, creative approvals, policy exceptions, and higher-order problem solving as needed.

Requirements

Bachelor's or Master's degree, or equivalent experience.
5+ years of relevant experience in a media-related role within an agency, client, or advertising team.
Proven experience working directly with media agencies, agency groups, or holding companies across multiple advertiser verticals and client categories.
Proven experience supporting agency-led non-endemic, brand, or multi-channel advertising campaigns.
Strong command of campaign briefs, campaign management, optimisation, and reporting, with the ability to improve processes and guide complex executions, including non-standard or partner-integrated programs.
Strong understanding of agency planning, buying, activation, measurement, and partner expectations.
Advanced skills in Microsoft Excel and PowerPoint.
Strong communication skills, analytical rigor, problem-solving ability, and business acumen.
Demonstrated ability to independently prioritise and deliver across multiple deadlines, synthesise diverse organisational perspectives, and build trusted relationships while serving as a go-to partner on complex work.
Experience with campaign and workflow tools such as Salesforce, Jira, Google Ad Manager, Tableau, or comparable ad-tech platforms is preferred; ability to operate as a power user of relevant campaign tools is strongly valued.
Growth mindset, sound judgement, and the ability to mentor more junior colleagues, develop them through workstream ownership opportunities, and help improve team processes and outcomes.
Demonstrated ability to leverage AI-assisted tools to improve workflow efficiency, strengthen strategic recommendations, identify scalable process improvements, and model effective and responsible use for peers.
Fluent English required; additional European language preferred.

Skills

Media agencies
Agency groups
Holding companies
Advertiser categories
Non-endemic advertising
Brand advertising
Multi-channel advertising
Campaign briefs
Campaign management
Campaign optimisation
Campaign reporting
Process improvement
Complex executions
Non-standard programs
Partner-integrated programs
Agency planning
Agency buying
Agency activation
Agency measurement
Microsoft Excel
Microsoft PowerPoint
Communication skills
Analytical rigor
Problem-solving
Business acumen
Prioritisation
Deadline delivery
Synthesising perspectives
Relationship building
Salesforce
Jira
Google Ad Manager
Tableau
Ad-tech platforms
AI-assisted tools
Workflow efficiency
Strategic recommendations
Process improvements
Mentoring
European language

Work Type

Fixed Term Contract

Experience Level

5+ years of relevant experience

Education Level

Bachelor's or Master's degree, or equivalent experience

About the Company

Expedia Group helps travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work.
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.