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About the Role
Expedia Group B2B connects partners across the travel industry to our leading technology, supply, and services, helping them deliver seamless travel experiences to their customers. The Key Partners team manages enterprise relationships with hotel chains, ownership groups, and management partners across North America and the broader Americas region. You will own a portfolio of accounts, serve as the primary day-to-day partner contact, and use data to identify opportunities that improve rate, inventory, production, and account health.
Responsibilities
- Own the day-to-day commercial performance of an assigned portfolio of hotel partners, including rate and inventory access, production, and account health.
- Monitor performance against goals, identify risks and opportunities, and translate data into clear recommendations through regular partner reviews.
- Build trusted relationships with senior partner contacts through consistent communication, follow-through, and business reviews.
- Coordinate with Market Management, Connectivity, Analytics, and internal partner teams to resolve issues, implement account plans, escalate concerns, and unlock opportunities.
- Support contract renewals, complex commercial agreements, and new partner onboarding, ensuring rate, inventory, and content are set up correctly.
- Deliver accurate weekly and monthly reporting, build expertise in Expedia Group tools and commercial levers, and partner with Senior Account Managers on complex negotiations and continuous improvement.
Requirements
- Bachelor’s degree in a relevant field or related technical field, or equivalent related professional experience.
- 4+ years of experience in a commercial, account management, customer success, or partner-facing role.
- Hospitality or travel technology experience is a plus.
- Comfortable working with data, building simple reports, identifying trends, and explaining findings for partner performance.
- Clear and professional written and verbal communication skills.
- Ability to represent Expedia Group credibly with internal and external partner contacts.
- Organized, self-directed, and comfortable managing multiple accounts and competing priorities with moderate oversight.
- Eager to develop negotiation and deal-structuring skills.
- Growth mindset toward greater account responsibility.
- Proficient with Microsoft Office.
- Familiar with customer relationship management or reporting tools.
Skills
- Data analysis
- Report building
- Trend identification
- Commercial performance management
- Relationship building
- Contract negotiation
- Deal structuring
- Microsoft Office proficiency
- CRM tools
- Reporting tools
Location
- Orlando
- Chicago
- Beverly Hills
- Miami
- Washington
- Atlanta
- Austin
- Denver
- Dallas
Work Type
- Full-time
Experience Level
- 4+ years
Education Level
- Bachelor's degree
Salary/Compensations
- Orlando: $127,500.00 - $178,500.00, potential up to $204,000.00
- Chicago: $127,500.00 - $178,500.00, potential up to $204,000.00
- Beverly Hills: $137,000.00 - $191,500.00, potential up to $219,000.00
- Miami: $127,500.00 - $178,500.00, potential up to $204,000.00
- Washington: $137,000.00 - $191,500.00, potential up to $219,000.00
- Atlanta: $127,500.00 - $178,500.00, potential up to $204,000.00
- Austin: $137,000.00 - $191,500.00, potential up to $219,000.00
- Denver: $127,500.00 - $178,500.00, potential up to $204,000.00
- Dallas: $127,500.00 - $178,500.00, potential up to $204,000.00
Benefits
- Medical, dental, and vision coverage
- Paid time off
- Employee Assistance Program
- Wellness and travel reimbursement
- Travel discounts
- International Airlines Travel Agent Network (IATAN) membership
About the Company
- Expedia Group helps travelers explore the world, one journey at a time.
- A global travel company powered by passionate people, trusted partnerships, and leading technology.
- Connects travelers, partners, and advertisers through consumer brands, B2B network, and travel advertising business.
- Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings.
- Across our brands and business, we help travelers explore the world with confidence and ease.
Equal Opportunity
- Expedia is committed to creating an inclusive work environment with a diverse workforce.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.
- This employer participates in E-Verify.
- The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.