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About the Role
As a Senior Account Manager, Key Partners, North America, you will own a portfolio of enterprise-level hotel chain, owner, and operator partnerships. You will engage senior executives, and use commercial judgment and data-driven insight to grow revenue and strengthen long-term relationships. This role offers flexibility in location requirements.
Responsibilities
- Own the commercial performance of an assigned portfolio of enterprise hotel chain, owner, and operator partners, including rate and inventory access, revenue growth, and share growth.
- Understand each partner’s strategy and objectives, translate market trends into revenue-generating recommendations, and lead partnership reviews that turn data into clear actions.
- Serve as the primary point of contact for partners, building credibility with senior vice president and executive-level stakeholders as well as day-to-day operators through consistent communication and business reviews.
- Lead partnership agreement renewals and structure creative commercial frameworks for complex, multi-stakeholder accounts while balancing partner needs with Expedia Group’s strategic goals.
- Coordinate with Market Management, Connectivity, Media Solutions, Analytics, Finance, and senior internal leaders to implement account plans, close gaps, and unlock opportunities.
- Deliver clear reporting for senior audiences, coach less senior Account Managers on complex negotiations, and share best practices that improve the broader Account Management team.
Requirements
- You have a bachelor’s degree in a relevant field or related technical field; or Equivalent related professional experience.
- You have 7+ years of experience in a commercial, account management, or partner-facing role, with demonstrated ownership of enterprise-level relationships; hospitality or travel technology experience is strongly preferred.
- You have a track record of negotiating and leading strategic partnerships with hotel owners, operators, and brand-level chain contacts.
- You are comfortable and credible engaging senior vice president and executive-level stakeholders, adapting your communication style for audiences ranging from front-line operators to senior decision-makers.
- You are entrepreneurial, resourceful, and comfortable solving ambiguous, high-stakes problems while using data, commercial judgment, and strong negotiation skills to structure creative solutions.
- You communicate clearly, manage multiple high-value accounts with minimal oversight, and are proficient with Microsoft Office and familiar with customer relationship management or reporting tools.
Skills
- Commercial judgment
- Data-driven insight
- Negotiation skills
- Communication skills
- Microsoft Office proficiency
- Customer relationship management tools
- Reporting tools
Location
- Chicago
- Orlando
- Austin
- Dallas
Work Type
- Remote
- Hybrid
- Onsite
Experience Level
- Senior
- 7+ years
Education Level
- Bachelor's degree in a relevant field or related technical field
- Equivalent related professional experience
Salary/Compensations
- Chicago: $186,000.00 - $260,500.00 (potential to $297,500.00)
- Orlando: $186,000.00 - $260,500.00 (potential to $297,500.00)
- Austin: $200,000.00 - $280,000.00 (potential to $320,000.00)
- Dallas: $186,000.00 - $260,500.00 (potential to $297,500.00)
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Employee Assistance Program
- Wellness reimbursement
- Travel reimbursement
- Travel discounts
- International Airlines Travel Agent Network (IATAN) membership
About the Company
- Expedia Group helps travelers explore the world, one journey at a time.
- We are a global travel company powered by passionate people, trusted partnerships, and leading technology.
- We connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
- Expedia Group B2B connects partners across the travel industry to our leading technology, supply, and services - helping them deliver seamless travel experiences to their customers.
- Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings.
Equal Opportunity
- Expedia is committed to creating an inclusive work environment with a diverse workforce.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.
- This employer participates in E-Verify.
- The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.