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About the Role

The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. This role within the Product organization, specifically the Traveler and Partner Service Platform (TPSP), supports the business through strategic vendor management, ensuring business continuity and growth through the strategic management of Expedia Group’s supply base.

Responsibilities

Build and maintain strong relationships with outsourced partners.
Administer communication frameworks across diverse internal and external groups.
Serve as a contractual expert for internal and external business stakeholders.
Provide guidance and support regarding the terms and conditions of contractual agreements.
Negotiate contractual changes as required in support of the business.
Act as the primary escalation point for vendor performance and contract compliance.
Identify potential risks in vendor relationships and develop mitigation strategies.
Encourage vendors to adopt innovative practices and continuous improvement initiatives.
Partner with Legal and Procurement in support of contract negotiations.
Identify opportunities to optimize the vendor footprint and outsourcing spend.
Maintain a strong understanding of global Contact Center outsourcing partners, including their capabilities, footprint, pricing models, and regional needs.
Facilitate discussions and drive resolution related to disputes, performance challenges, and other contract-affecting situations.
Develop policies and procedures to support vendor and supplier relationship governance.
Produce content requirements, facilitate executive performance reviews, and manage action items.
Coordinate, schedule, and facilitate all facets of Partner Business Reviews.
Drive consistent messaging and strategy to outsourced partners.

Requirements

Naturally inquisitive with excellent communication skills.
A collaborative partner who works effectively with suppliers and across internal functions.
You see the bigger picture. You understand how everything we do impacts customer experience.
Skilled at identifying key messages and communicating them effectively.
You are numerate. You can size and prioritise opportunity where you find it.
You are excellent at building and maintaining relationships, both internally and externally.

Location

Seattle

Work Type

Full-time

Education Level

Bachelor’s Degree (MBA or equivalent desired)

Salary/Compensations

$155,000.00 - $217,000.00
Potential to increase pay up to $248,000.00 based on sustained performance

Benefits

Medical, dental, and vision coverage
Paid time off
Employee Assistance Program
Wellness and travel reimbursement
Travel discounts
International Airlines Travel Agent Network (IATAN) membership

About the Company

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings.
Across our brands and business, we help travelers explore the world with confidence and ease.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.
This employer participates in E-Verify.
The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.