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About the Role
The Onboarding and Maintenance Specialist is a member of the Onboarding & Maintenance team and works with our API-connected strategic partners and vacation rental property managers to enable their properties on the Expedia Group platform. The role involves completing partner information collection, property configuration, product enablement, and partner training.
Responsibilities
- Onboard net new connected partners and connected partner conversions
- Enable products for existing partners, including creating and modifying room types, rate plans, property settings and property content
- Load new merchandising campaigns in conjunction with commercial teams
- Track and provide data on key performance indicators, including timelines and handle times
- Communicate updates with partners and internal stakeholders across various teams
- Collaborate with internal teams to troubleshoot problems affecting partners and ensure optimal account performance during onboarding and product enablement
- Develop process improvements to provide quick yet thorough responses to internal and external partners, maintain feedback loops and collaborate with senior team members to ensure the voice of the partner is heard
- Participate in critical initiatives related to Expedia Group goals, including empowering partners to leverage EG tools and capabilities
Requirements
- Experience in implementation management, client services project management, or engagement management, or similar experience in a partner-facing role
- Strong experience with Excel and working with large sets of data
- Experience with Salesforce, Outlook, Slack, and issue-tracking software (JIRA, etc.)
- Strong oral and written communication skills
- Experience dealing with a diverse and international team
- Solid problem solving/analysis and decision-making abilities
- Good organizational, process, and project management skills
- Ability to learn new software and technical processes quickly
- Experience reporting on results and adjusting procedures to improve results
- A flexible, hands-on approach with strong initiative and motivation to work in a constantly changing environment
Skills
- Excel
- SQL queries (preferred)
- Salesforce
- Outlook
- Slack
- JIRA
- Communication skills
- Problem solving/analysis
- Decision-making
- Organizational skills
- Process management
- Project management
Location
- Austin
Work Type
- Full-time
Experience Level
- Mid-level
Salary/Compensations
- $67,500.00 - $94,500.00
- Potential to increase pay up to $108,000.00 based on performance
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Employee Assistance Program
- Wellness reimbursement
- Travel reimbursement
- Travel discounts
- International Airlines Travel Agent Network (IATAN) membership
About the Company
- Expedia Group helps travelers explore the world, one journey at a time.
- Expedia Group is a global travel company powered by passionate people, trusted partnerships, and leading technology.
- We connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
- Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings.
- Across our brands and business, we help travelers explore the world with confidence and ease.
Equal Opportunity
- Expedia is committed to creating an inclusive work environment with a diverse workforce.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.
- This employer participates in E-Verify.
- The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.