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About the Role
The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors. This role is crucial for reflecting the company's commitment to safety and customer service.
Responsibilities
- Oversees all routes and scheduling of buses
- Counsels and coaches drivers and monitors
- Handles heavy phone and radio traffic
- Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
- Serves as primary communication liaison with major contracted customer
- May handle charter reservations, billing, or driver payroll
- Provides solutions to drop-off and pick-up problems
- Handle back-up driver duties or perform miscellaneous clerical duties as needed
- Completes assignment of special projects
- Assists with supervision of day-to-day operations
Requirements
- 3-5 years experience
- High school diploma or equivalent
- Basic knowledge of radio dispatch equipment
- Excellent communication and customer service skills
- Ability to deliver under time constraints and deadlines
- Previous terminal operations, dispatch, or driver experience
- Computer literate
- Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.
- Incumbent must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.
- Little or no travel required, but meeting with local customers may be necessary.
- English proficiency required for training, safety communications, company policies, employment documents, and other job-related communications.
Skills
- Communication skills
- Customer service skills
- Radio dispatch equipment knowledge
- Computer literacy
Location
- Onsite
Work Type
- Evening shift
- Full-time
Experience Level
- 3-5 years
Education Level
- High school diploma or equivalent
Salary/Compensations
- $25.79 per hour
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company contribution
- Paid time off
- Paid holidays
- Company-paid life insurance
- Employee discounts on cell phone plans, vehicles, electronics, and more through PerkSpot
About the Company
- First Student is a family of over 60,000 employees who safely transport more than 5 million students and passengers daily.
- Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II.
- Our employees are at the forefront of safety and innovation, creating and implementing advanced training and technology in the transportation industry.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
- First is also committed to providing a drug-free workplace.
- First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law.
- In the state of Washington, all technician and driving positions are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.