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About the Role
The Technology and Operations (Tech & Ops) Risk team provides specialist Line 2 Operational Risk and Compliance (OR&C) advice, assurance, and acceptance/approval of decisions across Technology, COO, and Supplier Support Units. The COO Line 2 Risk & Compliance team specifically offers independent OR&C advice, assurance, and decision acceptance/approval for the COO, supporting safe strategic, technology, and AI-led change while fostering a strong control and compliance environment within risk appetite.
Responsibilities
- Provide independent Line 2 operational risk advice and challenge across AI-led technology change, transformation programmes, and strategic initiatives.
- Assess risk and control design throughout the change lifecycle, including governance, data, model and technology dependencies, testing, implementation readiness, and post-implementation monitoring.
- Identify and evaluate operational risks arising from AI, automation, and emerging technologies, including human oversight, explainability, data quality, privacy, cyber security, resilience, and third-party dependencies.
- Challenge business cases, risk assessments, control frameworks, and implementation decisions to support safe, responsible, and sustainable change within risk appetite.
- Oversee change-related incidents, emerging risks, root-cause analysis, and remediation, promoting timely escalation of material issues.
- Provide clear, evidence-based insights and recommendations for senior management, governance forums, and risk committee reporting.
Requirements
- Senior-level operational risk, technology risk, or change risk experience within financial services or another highly regulated environment.
- Demonstrated experience providing risk oversight for significant technology transformation and AI-led change initiatives.
- Strong understanding of operational risk frameworks, change governance, control design and effectiveness, and risk appetite.
- Practical knowledge of AI risk considerations, including governance, data quality, model risk, human oversight, explainability, privacy, cyber security, and operational resilience.
- Awareness of the compliance obligations relevant to technology and AI-led change, with the ability to identify when obligations may be impacted and ensure they are considered in delivery.
- Experience influencing senior business and technology stakeholders and constructively challenging complex or fast-moving change initiatives.
- Excellent analytical, stakeholder management, and business writing skills, with a proactive, collaborative, and solution-oriented approach.
Skills
- Operational Risk
- Technology Risk
- Change Risk
- AI Risk
- Risk Management
- Compliance
- Stakeholder Management
- Business Writing
- Analytical Skills
Location
- Onsite
Work Type
- Full-time
Experience Level
- Senior-level
About the Company
- CommBank is committed to creating an accessible, inclusive, and respectful workplace.
- We welcome applications from people of all backgrounds and are particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples.
Equal Opportunity
- We are committed to creating an accessible, inclusive and respectful workplace.
- We welcome applications from people of all backgrounds and we're particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples.