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About the Role

The Client Solutions Manager for the Japan Entertainment & ProServe team acts as a strategic, customer-focused partner driving solutions for clients. This role involves building client relationships, developing platform and product expertise, and enhancing skills in media planning, strategy, and measurement. You will collaborate with the sales team to develop industry relationships, negotiate complex opportunities, and leverage data for consultative solutions, focusing on revenue growth, advertiser education, and client satisfaction.

Responsibilities

Analyze client situations and devise integrated marketing and advertising strategies incorporating Meta solutions.
Use data, insights, and market intelligence to identify opportunities and guide Meta solution strategy and implementation.
Serve as an external product consultant, educating clients and agencies on product solutions and driving adoption.
Drive product innovation internally with cross-functional partners based on market trends and emerging client needs.
Plan media and creative structures, oversee campaign implementation, and ensure delivery against client business objectives.
Outline and oversee measurement schemes, tracking, and results delivery to study the effectiveness of Meta solutions.
Oversee budget spend, manage analytics and dashboards, and provide optimization and real-time recommendations.
Collaborate with Client Partner to meet sales and yield goals for your assigned book of business.
Manage complex external and internal work streams, optimizing clients' advertising operations to meet business objectives.
Oversee internal account operations, including troubleshooting, monitoring policy compliance, and managing accounts and financial details.
Build and manage relationships with C-Suite and front-line stakeholders in clients and agencies.
Collaborate closely with internal cross-functional teams and cross-region counterparts.
Partner with APAC and global teams to share best practices and scale solutions for Japan's entertainment clients.

Requirements

6+ years of experience in performance marketing, digital marketing, and/or account management roles.
Native-level fluency in Japanese and business-level or above proficiency in English.
Understanding of online advertising and commercial business objectives.
Experience in ad tech/online marketing technologies and understanding of how to implement them for an effective and efficient marketing strategy.
Critical thinking, analytical and technical skills are essential, as well as curiosity, persistence, and the skills to arrive at solutions in a structured manner and the experience of communicating this clearly and effectively.
Demonstrated skills to develop and manage cross-functional partnerships as well as client relationships in a complex and rapidly evolving environment.
Experience working with globally distributed, cross-regional teams.

Skills

Performance marketing
Digital marketing
Account management
Media planning
Strategy
Measurement
Online advertising
Traditional media
Data analysis
Consultative sales
Analytical skills
Client service
Prioritization
AI tools integration
Responsible AI practices
AI skill development
Digital advertising
Data visualization
Relational databases
Tableau
SQL

Location

Japan

Work Type

Full-time

Experience Level

6+ years

Education Level

BA/BS degree in a technical or marketing field