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About the Role
The Japan Repair Center Operation Specialist will be responsible for ensuring the efficient and effective day-to-day operation of the GE Precision Healthcare LLC repair center in Japan, focusing on process optimization, inventory management, and customer satisfaction.
Responsibilities
- Manage and optimize repair center workflows, including intake, diagnosis, repair, testing, and outbound logistics, to meet service level agreements (SLAs).
- Oversee spare parts inventory management, including ordering, receiving, stocking, and tracking, to ensure adequate supply while minimizing excess.
- Coordinate with internal teams (e.g., field service, sales, engineering) and external vendors to facilitate timely repairs and resolve operational issues.
- Implement and maintain quality control procedures to ensure all repaired products meet GE Healthcare standards.
- Analyze operational data to identify areas for improvement and implement corrective actions.
- Prepare regular reports on repair center performance, including key metrics such as turnaround time, repair yield, and inventory accuracy.
- Ensure compliance with all relevant company policies, safety regulations, and local laws.
- Support continuous improvement initiatives to enhance efficiency and reduce operational costs.
- Handle escalated customer inquiries and complaints related to repair services.
Requirements
- Bachelor's degree in Supply Chain Management, Operations Management, Engineering, or a related field.
- 3+ years of experience in operations management, logistics, or repair center environments, preferably within the medical device or high-tech industry.
- Proficiency in Japanese and English (both written and verbal) is required.
- Strong understanding of inventory management principles and supply chain processes.
- Proven ability to analyze data, identify trends, and implement process improvements.
- Excellent problem-solving, organizational, and communication skills.
- Familiarity with quality management systems (e.g., ISO 9001, ISO 13485) is a plus.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
- Ability to work independently and as part of a team in a fast-paced environment.
Skills
- Supply Chain Management
- Operations Management
- Logistics
- Repair Center Operations
- Inventory Management
- Quality Control
- Data Analysis
- Process Improvement
- Problem-Solving
- Communication
- Microsoft Office Suite (Excel, Word, PowerPoint)
- ISO 9001
- ISO 13485
Location
- Japan
Work Type
- Full-time
Experience Level
- 3+ years
Education Level
- Bachelor's degree
Benefits
- Salary and benefits are everything you’d expect from an organization with global strength and scale
- Career opportunities
- Culture that fosters care, collaboration and support
About the Company
- GE HealthCare is a leading global medical technology and digital solutions innovator.
- Our purpose is to create a world where healthcare has no limits.
- Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Equal Opportunity
- GE HealthCare is an Equal Opportunity Employer where inclusion matters.
- Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.