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About the Role
Okta is building the trusted, neutral infrastructure to safely embrace the AI era by securing every identity, from AI to human. This role offers an opportunity to do career-defining work on a mission-driven team focused on solving complex challenges with real-world stakes.
Responsibilities
- Proactively construct and own an AI-forward research roadmap for key product pillars at Okta, operating at the intersection of Identity, Security, and Artificial Intelligence.
- Drive both qualitative and quantitative methodologies to define user experiences for non-deterministic AI agents, automated workflows, and enterprise platforms.
- Leverage agentic tools and AI workflows internally to scale qualitative coding, synthesis, and research operations across the organization.
- Lead foundational and evaluative research to inform strategic and tactical product decisions.
- Drive qualitative depth (contextual inquiry, cognitive walkthroughs) and quantitative rigor (large-scale surveys, behavioral telemetry, statistical modeling) to evaluate AI products.
- Integrate AI tools, prompt engineering, and agentic research workflows into daily practice to accelerate quality research outputs.
- Facilitate research to drive cross-discipline clarity, executive alignment, and decision-making across complex security and admin workflows.
- Bring stakeholders together across multiple teams to scope problems and collaborate on research in ways that nurture a culture of curiosity and learning.
- Design mechanisms to build up customer empathy and deep knowledge of our partners, end users, consumers, administrators, and other identified audiences.
- Represent research to diverse audiences across the organization by telling compelling stories that motivate others to solve complex needs with insights.
Requirements
- 7+ years of hands-on UX research experience in complex B2B, developer, or enterprise software environments, with a track record of driving product impact at a Senior or Staff level.
- Demonstrated equal mastery across Qualitative and Quantitative research methodologies.
- Active daily practitioner of AI tools and prompt workflows to streamline research processes and execution, including but not limited to synthesis, structuring unstructured data, and scaling insight delivery.
- Experience with products made for developers, administrators, or other technical audiences; experience working on security products is a strong plus.
- Strong ability to plan, prioritize, organize, and solve complex problems independently while working with technical and business constraints.
- History of effective communication, storytelling, and alignment across all levels of leadership and cross-functional partners (Product, Design, ML Engineering, Data Science).
- Voracious learner and coach to people around you, raising the methodological and technical bar for the team.
Skills
- AI tools
- Prompt engineering
- Agentic research workflows
- Qualitative research
- Quantitative research
- Contextual inquiry
- Cognitive walkthroughs
- Large-scale surveys
- Behavioral telemetry
- Statistical modeling
- Communication
- Storytelling
- SQL
- R
- Python
- Cluster Analysis
- Advanced Statistical Modeling
- A/B Testing
- Human-in-the-Loop (HITL) UX Evaluation
- Advanced Prompt Engineering for Ops
- Agentic Workflow Evaluation
- Synthetic Data Validation
Location
- Hybrid
Work Type
- Hybrid
Experience Level
- Staff-level
- Senior
Education Level
- Master’s or Ph.D. in Human-Computer Interaction (HCI), Cognitive Psychology, Computer Science, Data Science, Social Sciences, or equivalent industry experience.
Salary/Compensations
- $140,000—$193,000 CAD
Benefits
- Equity (where applicable)
- Bonus
- Health insurance
- Dental insurance
- Vision insurance
- RRSP with a match
- Healthcare spending
- Telemedicine
- Paid leave (including PTO and parental leave)
About the Company
- Okta is building the trusted, neutral infrastructure that enables organizations to safely embrace the AI era.
- We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate.
- Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Equal Opportunity
- Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.
- We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
- If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
- Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.