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About the Role

The Community Health Worker (CHW) serves as a trusted liaison between Planned Parenthood Northern California (PPNorCal), patients, and the communities we serve. The CHW improves access to healthcare, reproductive health services, and community resources by providing culturally responsive patient resource navigation, health education, outreach, advocacy, and care coordination. Working collaboratively with health center staff and community partners, the CHW addresses social determinants of health (SDOH), promotes health equity, and supports PPNorCal's mission of providing inclusive, high-quality reproductive healthcare. The CHW serves as an integrated member of the care team while fostering meaningful relationships that improve health outcomes and expand access to care.

Responsibilities

Build trusting relationships with patients through culturally responsive, trauma-informed, and patient-centered care utilizing active listening and motivational interviewing techniques
Assess patient needs and assist with identifying and reducing barriers to healthcare access
Connect patients with internal and external resources, including food, housing, transportation, legal services, behavioral health, care coordination, telehealth, and other community supports
Assist patients with MyChart enrollment, scheduling follow-up appointments, insurance verification, enrollment applications, and access to healthcare services
Maintain current knowledge of Medi-Cal, Family PACT, and other health coverage programs to assist patients with eligibility, enrollment, renewal, and ongoing access to benefits
Provide ongoing follow-up and support to patients as appropriate
Develop, maintain, and strengthen collaborative relationships with community-based organizations (CBOs), schools, healthcare providers, advocacy organizations, and other community partners
Represent PPNorCal at community events, outreach activities, health fairs, coalition meetings, and educational forums
Identify partnership opportunities that expand access to reproductive health education and community resources
Support grassroots outreach and community engagement efforts that increase awareness of PPNorCal services and programs
Deliver culturally and linguistically appropriate health education related to sexual and reproductive health, disease prevention, vaccinations, STI prevention, wellness, and available community resources, this may include bilingual presentations
Encourage patient self-advocacy through education, resource connection, and health literacy
Promote health equity by addressing social determinants of health and advocating for equitable access to healthcare services
Maintain accurate, timely, and confidential documentation in accordance with organizational policies, HIPAA requirements, and grant requirements
Track patient encounters, outreach activities, community partnerships, and program outcomes using assigned technology and reporting systems
Collect and document patient impact stories and program data to support grant reporting, quality improvement initiatives, and program evaluation
Assist with grant-related activities, including narrative development and program documentation, as assigned
Function as an integrated member of the health center team by completing cross-training in designated clinical and operational workflows to support patient care and health center operations
Collaborate with internal multidisciplinary teams – including Telehealth, Care Coordination, Patient Navigation, and Behavioral Health – to coordinate patient care and facilitate referrals
Utilize electronic health records (EHR), patient management systems, Microsoft Office applications, and other assigned technology to perform job responsibilities effectively
Participate in organizational initiatives supporting Diversity, Equity, Inclusion, Belonging, and health equity
Perform other duties as assigned

Requirements

High School Diploma or equivalent required
Demonstrated knowledge of or experience serving communities experiencing health disparities and barriers to care
Ability to build rapport and establish trusting relationships with diverse populations
Demonstrated ability to work effectively with individuals from diverse cultural, socioeconomic, linguistic, gender identity, sexual orientation, disability, and lived-experience backgrounds
Excellent interpersonal, communication, and active listening skills
Ability to maintain confidentiality and exercise sound judgment
Ability to work independently while collaborating effectively as part of a multidisciplinary healthcare team
Ability to travel throughout the assigned service area to health centers, community locations, and outreach events as needed to perform the essential functions of the position
Ability to work a flexible schedule, including evenings and weekends, as business needs require

Skills

Strong customer service and patient advocacy skills
Knowledge of community resources and social service systems
Strong organizational and time management skills with the ability to prioritize multiple assignments
Effective written and verbal communication skills
Proficiency with Microsoft Office applications and electronic health record or case management systems
Ability to collect, document, and report program data accurately
Strong problem-solving and critical thinking skills
Commitment to providing culturally responsive, equitable, and inclusive services
Ability to maintain professionalism while working in a fast-paced healthcare environment
Bilingual English/Spanish proficiency may be required depending on the assigned health center or program needs

Location

San Francisco, CA

Work Type

Full-time
40 hours per week

Experience Level

Associate's in Public Health, Social Work, Health Education, Human Services, or a related field preferred, or an equivalent combination of education and experience
Experience in community outreach, public health, healthcare, patient navigation, social services, or a related field preferred

Education Level

High School Diploma or equivalent required
Associate's in Public Health, Social Work, Health Education, Human Services, or a related field preferred, or an equivalent combination of education and experience

Salary/Compensations

$27.55-$32.92 per hour

Benefits

100% employer-paid medical insurance for full-time employees
75% medical insurance coverage for dependent children
25% medical insurance coverage for spouses/domestic partners
Dental and vision insurance
Employer-paid life and long-term disability coverage
Earned time off (ETO)
Paid sick time accrued based on hours worked
403(b) retirement plan with up to 4% employer match after 12 months
10 paid holidays plus 2 floating holidays each year

About the Company

Planned Parenthood Northern California (PPNorCal) provides healthcare and education services to 137,000 adults and youth every year at 17 health centers located throughout 20 Northern California counties.
Planned Parenthood Northern California offers high-quality, affordable health care to all, regardless of income, insurance, or immigration status.
Our experienced and caring medical staff gives each patient honest information and personal attention.
We provide a full range of services, including birth control, breast exams, cancer screenings, medication and in-clinic abortion, pregnancy testing and counseling, prenatal care, PrEP, and nPEP to prevent HIV infection, STI screening and treatment, vasectomy and infertility services, gender-affirming hormone therapy, and more.

Equal Opportunity

Planned Parenthood Northern California is an equal opportunity employer and works affirmatively to include diversity among its staff and does not discriminate on the basis of race, color, ethnicity, religion, sex/gender identity, sexual orientation, national origin, age, disability, income, marital status, or any other irrelevant dimension of diversity.
PPNorCal values collaboration between employees of diverse backgrounds and experiences.