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About the Role

The Business Support Analyst (BSA) IV provides technical support and business solutions for daily operations and efficient utilization of Institute enterprise applications. This role involves continuous evaluation and system improvement, application deployment and training, upgrade coordination, system troubleshooting, and determining integration points. The BSA IV maintains expertise in various business applications and subject areas, and mentors other Business Support Analyst personnel.

Responsibilities

Provide technical support, customer service, and user administration for daily operations and utilization of Institute enterprise and administrative applications.
Develop and implement procedures to enhance system utilization, workflow, and ensure data integrity.
Maintain thorough knowledge of numerous subject areas and Institute applications, including new product features and complex toolsets.
Act as a mentor to campus clients, ensuring optimal usage of systems.
Analyze the impact of changes to Institute applications/software to mitigate business disruption.
Configure and maintain applications to meet Institute needs and maximize system functionality.
Coordinate campus implementation and integration services and provide troubleshooting support.
Ensure confidentiality and compliance with security requirements and standards.
Forecast changes based on evolving business needs and industry trends.
Guide the campus community to fully leverage Institute data and processing.
Lead the specification, analysis, and design of automated processes and reporting.
Provide assessment, testing, specification, and coordinate development of business solutions, identifying potential issues.
Provide ongoing training to Institute clients in the usage of enterprise applications, and coordinate external vendor training.
Develop and provide customized training materials and system documentation.
Develop and communicate Institute-wide technical policies and procedures.
Coordinate and communicate system outages for patching and upgrade work.
Ensure appropriate testing and data integrity.
Work with management to develop renewal strategies and budgets.
Serve as primary contact with third-party software and hardware vendors.
Serve as technical lead for software implementations, deployments, integrations, troubleshooting, ongoing maintenance/upgrades, and new hardware purchases.
Provide departmental communication and collaboration to campus constituent offices.
Facilitate and/or participate in various Institute groups and committees, including policy discussions, new system implementations, application and database upgrades, and system automation projects.
Consult and meet with client IT staff regularly to exchange ideas and engage on special projects, following IT Service Management processes.
Develop staff and client IT capabilities.
Maintain appropriate practices to ensure confidentiality and security of data, especially with regard to mandated requirements (e.g., FERPA, HIPAA, PCI).
Perform other duties as assigned.

Requirements

Bachelor’s degree in a related field
Five (5) or more years of relevant professional work experience
Experience in project management
Relevant combinations of education, training and experience may be considered.

Skills

Knowledge of specific application, services or business unit processes
Ability to mentor and guide other team members on projects and unit initiatives
Ability to develop and provide training to all levels
Ability to work effectively under pressure and meet goals and deadlines
Ability to learn quickly, analyze complex issues and provide advanced troubleshooting
Ability to communicate and cooperate effectively with colleagues and users in a diverse environment
Ability to work both independently and as a team member
Experience in Higher Education
Significant experience with finance, student and/or human resources information systems
Experience working across and between enterprise and application software
Experience with business intelligence tools
Knowledge and understanding of finance, student, and/or human resources processes and procedures
Knowledge and understanding of how information systems work to support defined processes and procedures within higher education functional business units
Ability to interact with both functional end users and technical resources and act as a conduit between the two when necessary
Ability to define, design, and develop basic reports and/or collaborate with BI specialists to solve reporting requests

Location

Upstate NY

Work Type

Business Hours: Monday - Friday

Experience Level

Five (5) or more years of relevant professional work experience

Education Level

Bachelor’s degree in a related field

Salary/Compensations

$75,000 - $85,000

Benefits

Top notch employee health and retirement benefits
Generous paid time off program
Tuition remission
Opportunities for career growth
Comprehensive and affordable benefits package
Comprehensive and affordable retiree medical and prescription plan

About the Company

Founded in 1824, Rensselaer Polytechnic Institute (RPI) is the first technological research university in the United States.
RPI brings creativity, science, and technology together to address society's greatest challenges.
RPI cultivates exceptional problem-solvers by immersing them in a culture of rigorous inquiry, disciplined practice, and hands-on application.
RPI Forward is a pioneering course for the next era of RPI.
RPI is home to five schools, 32 research centers, three makerspaces, an observatory, one of the world’s fastest supercomputers, and the IBM Quantum System One - the first university-based quantum computer in the world.

Equal Opportunity

Rensselaer Polytechnic Institute is committed to the cultivation of a community that is welcoming, inclusive, and above all values learning.
We welcome candidates who bring a variety of perspectives to Rensselaer Polytechnic Institute's work and campus communities.
Rensselaer Polytechnic Institute is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, protected veteran status, or other characteristic protected by law.