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About the Role
Own our portfolio of strategic client relationships from onboarding through to renewal, ensuring strong account health, client satisfaction, and long-term retention. This role sits at the intersection of account management, service delivery, and commercial outcomes, driving improvements across the end-to-end client journey.
Responsibilities
- Manage a portfolio of strategic client accounts from onboarding through to renewal
- Develop and drive Strategic Account Plans that align client priorities with CES objectives
- Monitor account health, including service performance, commercial metrics, and client sentiment
- Lead Quarterly Business Reviews (QBRs) and ongoing client governance activities
- Identify risks, service gaps, and opportunities for improvement across the client journey
- Coordinate cross-functional teams to resolve client issues and deliver positive outcomes
- Act as the primary point of contact for important client communications, including incidents, change initiatives, and business updates
- Partner with internal stakeholders to improve service delivery, client satisfaction, and retention
- Support the development of a scalable Client Success approach that balances client needs with commercial outcomes and business priorities
Requirements
- 6+ years' experience in Client Success, Account Management, or Client Engagement roles, managing complex client portfolios and strategic accounts
- Experience managing senior stakeholder and C-suite client relationships
- Background working within SaaS, technology, consulting, systems implementation, or agency environments
- Strong commercial awareness with the ability to balance client needs and business outcomes
- Experience managing strategic technology or software-related engagements
- Excellent communication, stakeholder management, and presentation skills
- Comfortable working across multiple priorities and navigating complex environments
- Proactive, organised, and highly accountable, with strong attention to detail
- Able to influence, build trust, and drive action across both technical and non-technical stakeholders
- Experience managing multimillion-dollar client accounts (Nice to have)
- Experience leading client governance forums and executive-level reviews (Nice to have)
- Exposure to managed services, software delivery, or technology-enabled services environments (Nice to have)
Skills
- Client Success
- Account Management
- Client Engagement
- SaaS
- Technology
- Consulting
- Systems Implementation
- Agency
- Commercial Awareness
- Stakeholder Management
- Presentation Skills
- Communication Skills
- Managed Services
- Software Delivery
- Technology-Enabled Services
Location
- North Sydney
Work Type
- Hybrid
- Flexible Working
Experience Level
- 6+ years
About the Company
- Accelerating the transition to a circular economy through container deposit schemes.
- Recycling close to 10 million drink containers every day, diverting them from landfill into the circular economy.
- Technology and services enable the circular lifecycle of drink containers.
- Large in-house software engineering team using modern technology stacks.
- Suite of SaaS products, business services includes accounting, payments, brand & marketing, materials trading, HR, customer service and support.
- Formed in 2017 as a joint venture between Lion and Coca-Cola Europacific Partners.
- Headquartered in North Sydney, near public transport with beautiful harbour views.
- Passionate about the mission to ensure valuable materials are recycled and not wasted.
- Provide an inclusive culture, hybrid and flexible working and career development.
- Rebranded to Circular Economy Systems to recognise the vision to be leaders in the transition to a circular economy.