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About the Role
This pivotal enterprise technology leadership role is responsible for the strategic ownership, governance, and optimization of St Vincent’s Health Australia’s Microsoft 365 ecosystem, including Teams, SharePoint Online, OneDrive, Exchange Online, Microsoft Copilot, Microsoft Viva, Microsoft Entra ID, and Power Platform services. The role ensures the digital workplace remains secure, compliant, innovative, and aligned with organizational priorities, supporting over 30,000 national employees, contractors, and partners.
Responsibilities
- Own and govern SVHA’s enterprise Microsoft 365 platform and associated services.
- Develop and maintain the strategic roadmap for Microsoft 365, Digital Workplace, and Copilot capabilities.
- Lead governance, adoption, and value realization initiatives for Microsoft Copilot and AI-enabled workplace technologies.
- Optimize Microsoft licensing investments through utilization analysis, forecasting, and commercial governance.
- Manage strategic relationships with Microsoft, support providers, and licensing partners.
- Lead organizational adoption, communication, and change initiatives to increase productivity and employee experience.
- Monitor platform health, performance, governance compliance, and service maturity, providing strategic insights and recommendations to leadership.
- Establish and maintain enterprise governance frameworks, standards, and operating models across Microsoft 365 services.
- Define and execute the strategic roadmap for Microsoft Teams, SharePoint Online, OneDrive, Exchange Online, Viva, Entra ID, and related services.
- Evaluate emerging Microsoft technologies and identify opportunities to improve collaboration, productivity, and business outcomes.
- Contribute to the evolution of SVHA’s Digital Workplace and AI strategies.
- Act as the enterprise owner and custodian of the Microsoft 365 platform.
- Ensure services remain secure, compliant, scalable, and aligned with organizational requirements.
- Manage tenant governance, administration standards, delegated access, and platform lifecycle activities.
- Drive continual service improvement and platform maturity initiatives.
- Lead governance, administration, and adoption of Microsoft Copilot capabilities across the organization.
- Develop standards, policies, and best-practice guidance supporting the responsible use of AI technologies.
- Identify opportunities to leverage AI, automation, and emerging Microsoft capabilities to improve employee productivity and experience.
- Partner with stakeholders to develop use cases and value realization outcomes.
- Support information protection, data governance, records management, and lifecycle management capabilities.
- Partner with Cyber Security, Information Management, and Risk teams to maintain a secure and compliant environment.
- Ensure Microsoft 365 governance aligns with privacy, healthcare, and regulatory requirements.
- Serve as SVHA’s primary operational liaison with Microsoft and Microsoft Unified Support.
- Coordinate support escalations, strategic engagement activities, and roadmap discussions.
- Support management of SVHA’s Microsoft licensing portfolio through utilization monitoring, forecasting, and optimization activities.
- Partner with Procurement, Finance, and Microsoft representatives to maximize value from the organization’s Microsoft investment.
- Build trusted partnerships across clinical, corporate, aged care, and technology teams.
- Lead communication, organizational readiness, and adoption activities supporting new platform capabilities.
- Promote modern ways of working and increase user adoption of collaboration, digital workplace, and AI technologies.
- Translate complex technical concepts into practical business outcomes that deliver measurable value.
Requirements
- Extensive experience administering and governing enterprise-scale Microsoft 365 environments.
- Strong expertise across Microsoft Teams, SharePoint Online, OneDrive, Exchange Online, and Microsoft Entra ID.
- Experience developing governance frameworks, platform standards, and operating models.
- Knowledge of Microsoft licensing, subscription management, and commercial governance.
- Experience leading vendor relationships and working within large, complex enterprise environments.
- Strong stakeholder engagement, communication, and influencing skills.
- Experience delivering adoption, organizational change, and continual improvement initiatives.
- Ability to translate technology opportunities into strategic business outcomes.
- Microsoft Copilot administration and adoption experience.
- Experience with Microsoft Purview, information protection, and records management.
- Experience with Microsoft Viva and Power Platform governance.
- Experience in healthcare or other highly regulated environments.
- ITIL certification and Microsoft certifications across Microsoft 365, Security, Compliance, or Copilot.
Skills
- Microsoft 365
- Microsoft Teams
- SharePoint Online
- OneDrive
- Exchange Online
- Microsoft Copilot
- Microsoft Viva
- Microsoft Entra ID
- Power Platform
- Cyber Security
- Information Management
- Service Management
- Governance
- Licensing
- Vendor Management
- Stakeholder Engagement
- Communication
- Change Management
- AI
- Automation
- Microsoft Purview
- Information Protection
- Records Management
- ITIL
- Microsoft Certifications
Location
- Brisbane
- Sydney
- Melbourne
Work Type
- Hybrid
- Permanent
- Full-Time
Experience Level
- Enterprise-scale
- Extensive
Education Level
- ITIL certification
- Microsoft certifications
Benefits
- Competitive salary packaging options
- Discounted private health insurance
- Employee Assistance Program for staff and their families
- Access to Fitness Passport
- Flexible hybrid working arrangements
About the Company
- Better and fairer care. Always.
- St Vincent’s has been a leader in Australia’s health and aged care landscape for more than 165 years.
- Since our founders, the Sisters of Charity, opened our first hospital in 1857, our services and nearly 30,000 people have been behind some of Australia’s most important medical breakthroughs.
- We are a microcosm of Australia’s health and aged care system and are uniquely positioned to lead and respond to our rapidly changing environment.
- We are looking for a special kind of person. A St Vincent’s kind of person. Someone who puts excellence, compassion, connection and caring for other people at the heart of everything they do.
- St Vincent's is one of Australia’s largest not-for-profit healthcare organisations.
Equal Opportunity
- We value inclusivity and diversity and acknowledge the importance of creating a work environment that is welcoming, safe, fair and impartial and invites people from all backgrounds to join us.
- We celebrate diversity and inclusion and are committed to equal employment opportunity for everyone.
- At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees.
- As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.