Manager Candidate for Rakuten Ichiba and Rakuten Rakuma Monitoring Operations - Quality Management Section, Commerce Quality Management Department, Operations Supervisory Department(C&M)
Rakuten · JP
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About the Role
Our mission is to provide a safe and secure environment for all users across Rakuten's commerce services, primarily Rakuten Ichiba and Rakuten Rakuma. We execute Quality Management activities to prevent disappointing service experiences and increase satisfying ones, focusing on eliminating non-compliant products and behaviors through rigorous screening and monitoring.
Responsibilities
- Monitoring and correcting guideline violations
- Providing guidance for shop improvement
- Coordinating with internal departments (Sales, Development) and external entities (Manufacturers, Government agencies)
- Monitoring and removing infringing items
- Negotiating with rights holder organizations and government agencies
- Building workflows for brand protection
- Analyzing customer issues
- Consulting on prevention strategies
- Detecting and correcting fraudulent activities such as "fake reviews"
- Monitoring listings and users
- Proposing updates to terms of service
- Coordinating with government/rights holders
- Driving operational improvements based on KPIs
Requirements
- Experience in operations and process improvement (regardless of the scale of the project)
- Strong logical thinking skills
- Excellent relationship-building and communication skills to ensure smooth business operations
- Basic PC proficiency (e.g., Excel, PowerPoint)
- Experience in people management
- Experience in EC or platform operations (e.g., site operations, customer support, risk management, legal/compliance-related roles)
- Experience in project management
- Experience in operational improvement utilizing AI
- Basic knowledge of relevant laws and regulations (e.g., Act against Unjustifiable Premiums and Misleading Representations, Pharmaceuticals and Medical Devices Act)
- Experience in managing outsourced vendors/BPO
- Basic knowledge of intellectual property laws and regulations
- Experience in business communication with international brand rights holders
Skills
- Quality Management
- Screening
- Monitoring
- Process Improvement
- Operational Monitoring
- VOC (Voice of Customer) Improvement
- Shop and User Education
- Advertising/Product Screening
- BPO (Business Process Outsourcing) Operations Management
- IP Risk Management
- Counterfeit Goods Detection
- Copyright Infringement Detection
- Brand Protection
- Transaction Integrity
- Review Analysis
- Fraud Detection
- Data Analysis
- Risk Management
- Legal Knowledge
- Logical Thinking
- Project Management
- Business Communication
Location
- Tokyo
Work Type
- Full-time
Experience Level
- Mid-career
- New graduate
Education Level
- University Degree earned in an English-speaking country
Benefits
- Health Insurance
- Retirement Savings Plan
- Paid Time Off
- Employee Discounts
- Professional Development Opportunities
About the Company
- Rakuten Group, Inc. is a global leader in internet services, e-commerce, fintech, and digital content.
- Our mission is to empower people and society through the internet.
- We operate a diverse range of businesses, including Rakuten Ichiba (Japan's largest online marketplace) and Rakuten Rakuma (a popular flea market app).
Equal Opportunity
- Rakuten is committed to diversity and inclusion in the workplace. We encourage applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.