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About the Role

As a Lead, Client Success, you will act as a pivotal individual contributor, owning client & agency relationships and driving the strategic adoption of Epsilon’s person-first digital media solutions. You will collaborate closely with Epsilon Sales, Publicis agency partners, and internal cross-functional teams to transform client business objectives into high-performing media realities. This is an ideal role for a media professional who wants to be at the center of the action bridging the gap between high-level strategy, pitching new products and ideas that meet client objectives as well as hands-on execution.

Responsibilities

Partner with Client Leadership/Sales Team to identify and advance optimization, upsell, and digital media growth opportunities.
Synthesize performance insights and support QBRs and strategic readouts.
Connect campaign results to broader business goals and future investment planning.
Develop innovative, data-driven media proposals and campaigns that leverage Epsilon’s industry-leading identity products.
Directly influence Epsilon’s growth by ensuring delivery excellence and operational health.

Requirements

Client-focused professional with a passion for marketing, client success, and digital media.
Ability to get things done, stay organized, and build strong working client and internal relationships.
Comfortable working with data to monitor performance and communicate insights.
Strong attention to detail that helps ensure high-quality execution.
Eager to learn how strategy and execution come together to drive results.
Proactive about identifying issues early, escalating appropriately, and partnering across teams to support client outcomes and continuous improvement.
Experience in developing, nurturing and managing client relationships.
Proven track record of driving and maintaining revenue growth with clients.
Exceptional organizational skills with the ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
Comfort working with performance data to monitor campaign health and identify trends.
Ability to build strong relationships with internal and external stakeholders.
Excellent communication and interpersonal skills.
Highly organized with a strong attention to detail.
Direct experience within the digital media landscape, specifically with platform-based execution.
A self-starter who recognizes potential challenges early and approaches them with a proactive outlook.
A history of building strong client and internal partnerships to drive collective delivery excellence.

Skills

Digital media
Client success
Marketing
Analytics
Media proposals
Campaign development
Data-driven strategy
Performance monitoring
Relationship building
Communication
Interpersonal skills
Organizational skills
Attention to detail
Platform-based execution

Experience Level

8+ years of experience in digital marketing, media, analytics, or client success.

Education Level

Bachelor’s Degree from a four-year college or university.

Salary/Compensations

USD $80,000.00 - USD $120,000.00/Annually

Benefits

Flexible time off (FTO)
14 paid holidays
Paid sick time
Parental/new child leave
Childcare & elder care assistance
Adoption assistance
Comprehensive health coverage
401(k)
Tuition assistance
Commuter benefits
Professional development
Employee recognition
Charitable donation matching
Health coaching and counseling
Medical coverage, dental, vision, disability, 401k, and paid time off for regular roles.

About the Company

Epsilon is a global leader in data and identity, with deep expertise in digital media, clean rooms, customer data platforms, loyalty and marketing services.
Positioned at the center of Publicis Groupe, Epsilon helps brands deliver personalized experiences at scale and build lasting customer relationships by unlocking the full potential of data and identity.
Epsilon operates in 30+ countries across EMEA, the Americas and APAC, with more than 8,000 employees.
Epsilon has five values that define our culture and guide us as we create value for our clients, our people and consumers: Act with integrity, Work together to win together, Innovate with purpose, Respect all voices, Empower with accountability.

Equal Opportunity

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information or any other characteristic protected by applicable federal, state or local law.
Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants who need accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider qualified applicants with criminal histories for employment in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.