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About the Role
StubHub is seeking an Associate Product Manager, Marketing Operations & Automation to build and scale the operational systems behind the company's direct marketing engine. This role is ideal for someone who enjoys solving operational challenges, thrives in fast-paced environments, and aims to develop product management skills while managing critical marketing workflows.
Responsibilities
- Own the operational workflow for high-priority email and push campaigns, coordinating campaign intake, prioritization, execution, QA, approvals, and launch
- Identify and evaluate marquee event opportunities based on customer relevance, business impact, timing, inventory, and operational feasibility
- Partner closely with Marketing, Engineering, Product, Data, Analytics, Design, and Partnerships to ensure campaigns are delivered accurately and on time
- Manage competing priorities across a fast-moving campaign pipeline where high-value opportunities often emerge with little notice
- Develop a deep understanding of the end-to-end campaign lifecycle and identify recurring operational bottlenecks that limit speed or scale
- Translate operational pain points into clear product requirements, user stories, process flows, and success metrics for internal tools and workflow improvements
- Partner with Engineering and Product teams to improve campaign tooling, automation, data flows, and AI-enabled workflows that reduce manual effort and improve execution quality
- Build scalable operating processes, prioritization frameworks, documentation, and reporting that improve team efficiency and visibility
- Use data to evaluate campaign performance, measure operational improvements, and prioritize future investments
- Drive experimentation around new campaign strategies, operational workflows, and automation capabilities to continuously improve execution
Requirements
- 2–5+ years of experience in product management, marketing operations, program management, consulting, or another highly cross-functional operational role
- Demonstrated ability to own complex projects involving multiple stakeholders and competing priorities
- Strong operational instincts with exceptional attention to detail and the ability to execute under tight deadlines
- Experience working with marketing campaigns, CRM, lifecycle marketing, marketing automation, or customer engagement platforms
- Ability to think like a product manager by identifying process gaps, defining requirements, and partnering with Engineering to build scalable solutions
- Strong analytical skills with experience using data to prioritize work, measure outcomes, and inform decisions
- Excellent written and verbal communication skills with the ability to create clarity in ambiguous environments
- Comfortable working across technical and non-technical teams and influencing without direct authority
- Passion for building systems that scale and continuously improve over time
- Interest in live entertainment, marketplaces, or other fast-moving consumer businesses
- Familiarity with SQL, dashboards, or semantic analytics tools
- Experience building internal tools, workflow automation, intake systems, prioritization frameworks, or QA processes
- Exposure to APIs, event-driven systems, recommendation engines, or AI-enabled workflow automation
- Experience in ecommerce, marketplaces, ticketing, travel, gaming, or live entertainment
Skills
- Product Management
- Marketing Operations
- Program Management
- Consulting
- Operational Problem Solving
- CRM
- Lifecycle Marketing
- Marketing Automation
- Customer Engagement Platforms
- Analytical Skills
- Data Analysis
- Process Improvement
- Workflow Automation
- SQL
- APIs
- AI-enabled workflows
Location
- New York, NY
Work Type
- Hybrid
Experience Level
- Associate
Salary/Compensations
- $120,000—$140,000 USD
Benefits
- Accelerated Growth Environment
- Autonomy to lead experiments and tests
- Top Tier Compensation Package
- Competitive base, equity, and upside
- Unlimited Flex Time Off
- Comprehensive Benefits Package
- 401k
- Premium Health, Vision, and Dental Insurance options
- Paid parental leave
About the Company
- StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere.
- Services customers in 195 countries in 33 languages and 49 available currencies through StubHub in North America and viagogo, its international platform.
- Offers more than 300 million tickets annually for events worldwide, including sports, music, comedy, dance, festivals, and theater.
- Provides the safest and most convenient way to buy or sell tickets to memorable live experiences.
Equal Opportunity
- We are an equal opportunity employer and value diversity on our team.
- We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.