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About the Role
The HR Generalist enhances department functions by planning, implementing, and developing training, onboarding, and employee orientation programs. Responsibilities include administering employee benefits and payroll, preparing for annual benefits audits, maintaining the employee handbook and HR procedures manual, and answering employee questions regarding pay, benefits, policies, and procedures. This role also manages daily hiring and interviewing functions and enforces company policies.
Responsibilities
- Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions.
- Collaborates with departmental managers to understand skills and competencies required for openings.
- Regularly updates job descriptions with KPI’s.
- Conducts or acquires background checks and employee eligibility verifications.
- Implements new hire orientation and facilitates the onboarding process.
- Handles employment-related inquiries from applicants, employees, and supervisors.
- Attends and participates in employee disciplinary meetings, terminations, and investigations.
- Performs routine tasks required to administer and execute human resource programs including disciplinary matters, disputes, investigations, performance and talent management, productivity, and recognition.
- Assists in set up and administering of performance reviews.
- Ensures that payroll is processed accurately and on time, addressing any discrepancies.
- Assists in administering employee compensation and benefits programs.
- Conducts salary benchmarking to compare the organization’s compensation packages with industry standards.
- Maintains compliance with federal, state, and local employment laws and regulations, and recommends best practices.
- Reviews policies and practices to maintain compliance.
- Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
Requirements
- 2+ years experience in interviewing and hiring staff.
- Ability to develop and manage interpersonal relationships at all levels of the company.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to act with integrity, professionalism, and confidentiality.
- Thorough knowledge of employment-related laws and regulations.
- Proficient with Microsoft Office Suite or related software.
- Proficiency with or the ability to quickly learn the organization’s HRIS system.
- Thoroughly understands the operational procedures for his/her position and how they affect or relate to other departments in the company.
- Has a broad knowledge of the products and services offered.
- Is aware of the features and pricing of the products and services they support.
- Is able to recommend the appropriate product or service that will meet the customer's needs.
- Has a solid knowledge of general bank-wide regulations.
- Has a thorough knowledge of regulations & laws that relates to his/her department.
- Able to lead a team to achieve sales goals while balancing the needs of the customer.
- Coaches/teaches sales methods to those they supervise.
- Provides a consistent level of service to all internal and/or external customers.
- Maintains good communication by keeping the customer up-to-date on the progress of a request.
- Follows through on requests, questions, or complaints.
- Displays a positive, professional image and maintains composure at all times.
- Able to build morale and group commitments to goals and objectives.
- Balances team and individual responsibilities.
- Exhibits objectivity and openness to others' views.
- Gives and welcomes feedback.
- Contributes to building a positive team spirit.
- Puts success of team above own interests.
- Supports everyone's efforts to succeed.
- Demonstrates a solid understanding of the technology utilized in his/her position.
- Consistently looks for ways to use technology to create efficiencies.
- Able to troubleshoot minor problems.
- May serve as an expert to others.
Skills
- Training program development
- Onboarding program development
- Employee orientation program development
- Employee benefits administration
- Payroll administration
- Benefits audit preparation
- Employee handbook maintenance
- HR procedures manual maintenance
- Hiring
- Interviewing
- Staff recruitment
- Employee relations
- Performance management
- Disciplinary matters
- Dispute resolution
- Investigations
- Talent management
- Productivity management
- Morale management
- Performance reviews
- Compensation administration
- Salary benchmarking
- Compliance with employment laws
- Policy development
- HRIS system proficiency
- Interpersonal relationship management
- Organizational skills
- Attention to detail
- Time management
- Meeting deadlines
- Analytical skills
- Problem-solving skills
- Integrity
- Professionalism
- Confidentiality
- Knowledge of employment laws and regulations
- Microsoft Office Suite proficiency
- Operational procedure understanding
- Product knowledge
- Sales coaching
- Customer service
- Communication
- Teamwork
- Technology utilization
- Troubleshooting
Experience Level
- At least 3 years of human resource management experience is preferred.
Education Level
- Bachelor’s degree in Human Resources Management, Business Administration, or related field
- SHRM-CP preferred