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About the Role
We are seeking an experienced dental front office professional for our Hicksville practice. This role requires a comprehensive understanding of dental office operations, including patient management, scheduling, insurance, and collections.
Responsibilities
- Manage Medicaid eligibility, benefits, prior authorizations/predeterminations, and required documentation.
- Verify PPO insurance and understand patient benefits.
- Read patient ledgers and accurately explain balances.
- Collect copays, deductibles, balances, and treatment payments.
- Follow up on outstanding treatment and schedule patients.
- Reappoint patients, especially hygiene patients.
- Ensure providers' schedules are full and productive.
- Confirm appointments and manage cancellations and open time.
- Check patients in and out efficiently.
- Escalate insurance or billing issues to the RCM team when necessary.
- Maintain accurate notes and follow through on unresolved patient issues.
- Arrive on time, be dependable, and take ownership of responsibilities.
Requirements
- Prior experience working in a dental office with a significant Medicaid patient population is required.
- Understand Medicaid dentistry's specific authorization, eligibility, and documentation requirements.
- Strong dental front-office experience.
- Comfortable asking patients for money professionally and directly.
- Ability to read and understand a patient ledger.
- Understand and follow through on predeterminations/prior authorizations.
- Know how to keep patients moving through the practice and get them reappointed.
- Organized, responsive, and reliable.
- Proactive in following up on unresolved items.
Skills
- Medicaid eligibility verification
- PPO insurance verification
- Patient ledger analysis
- Payment collection
- Appointment scheduling
- Patient re-appointment
- Insurance and billing issue escalation
- Record keeping
- Treatment presentation (preferred)
- Financial arrangements (preferred)
- Dental practice management software (preferred)
- Bilingual skills (if applicable)
Location
- 180 South Broadway, Suite 2, Hicksville, NY 11801
Work Type
- Full-time
Experience Level
- Experienced
Education Level
- Highschool Degree or equivalent
Salary/Compensations
- $24-$28 per hour
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) with 4% Employer Match
- Paid Holidays
- Paid Time Off (PTO)
- Continuing Education Support
About the Company
- United Dental Corporation is an established multi-state practice network offering growth and development opportunities, supportive team environments, and long-term career growth.