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Tailor your resume to this Bilingual Travel Concierge - Toronto (On-Site) | $26/hour + Bonus role.
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Tailor your resume to this Bilingual Travel Concierge - Toronto (On-Site) | $26/hour + Bonus role.
Rezi rewrites your resume against John Paul's job description. Free.
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See how it scores against the Bilingual Travel Concierge - Toronto (On-Site) | $26/hour + Bonus posting at John Paul — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Bilingual Travel Concierge - Toronto (On-Site) | $26/hour + Bonus posting at John Paul — free, in seconds.
About the Role
Assist customers with travel arrangements, dining, event planning, research, and personal services, providing exceptional, high-touch service via phone. The ideal candidate is fully bilingual in French and English, embraces change, thrives in a fast-paced environment, and has experience in high-level customer service by phone.
Responsibilities
- Meet or exceed client objectives of utilization, brand recognition, and customer loyalty.
- Leverage John Paul networks and expertise to benefit the customer.
- Exceed customer expectations by creating experiences based on personal knowledge of their personality and desires.
- Research, recommend, and fulfill customer requirements.
- Provide Program Benefit Support, delivering on the client value proposition; process redemption and statement credits.
- Develop personal and diverse relationships within the travel, dining, luxury goods, and services industries.
- Share insight and feedback received through interactions with client members with the Manager.
- Utilize phone, email, and web requests as primary delivery channels.
- Work as a positive, contributing member of an experienced team to provide "service beyond expectations".
- Promote collaboration with team members and management and sustain a respectful work environment.
- Work a flexible work schedule that may include weekends.
- Constantly meet performance benchmarks in all areas.
- Perform any other duties needed to drive the vision, fulfill the mission, and abide by the values of the organization.
- Maintain fluency in English and French.
Requirements
- At least 1 year of experience in a call center or customer service role (travel or luxury service preferred).
- Fluency in English and French (spoken and written).
- A passion for travel, hospitality, and helping others.
- Strong multitasking, communication, and organizational skills.
- Proficiency with MS Office, email platforms, and web tools.
- Technology use experience with CRM such as Salesforce.
- Legal authorization to work in Canada.
- Canada Work Authorization is required.
Skills
- Bilingual (English/French)
- Customer Service
- Travel Arrangements
- Dining Arrangements
- Event Planning
- Research
- Personal Services
- High-touch Service
- Phone Communication
- MS Office Proficiency
- Email Platform Proficiency
- Web Tool Proficiency
- CRM Experience (e.g., Salesforce)
Location
- Toronto, ON (Financial District)
Work Type
- Full-Time
- Hybrid
Experience Level
- 1+ year experience in call center or customer service
Salary/Compensations
- $26.00/hour CAD
Benefits
- Quarterly bonuses
- Performance incentives
- Paid training
- $250.00 CAD sign-on bonus (with valid TICO certification)
- Paid time off program with annual increases
- Paid birthday off
- Health and wellness benefits (Medical, Dental, Vision, and more)
- 24/7 Employee Assistance Program
- Travel perks (IATA card, exclusive discounts)
- Accor Heartist benefits (deals at Accor hotels worldwide)
- Opportunities for career growth
- Supportive, people-first work culture
About the Company
- John Paul and Service Concierge Canada are the world leaders in premium loyalty and customer engagement services.
- Global reach across 40 countries.
- Committed to delivering exceptional experiences.
- Core values: trust, innovation, and reliability.
- Visit www.johnpaul.com to learn more.
Equal Opportunity
- We are an Equal Opportunity Employer.
- John Paul and Service Concierge Canada Inc. value diversity and respect in the workplace.
- Committed to creating an inclusive and equitable environment.
- Committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.