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About the Role
The Lead Technical Program Manager is a senior-level program position within the Business Operations organization, responsible for driving complex, cross-functional programs and initiatives that extend the functionality of services across Disney+, Hulu, and ESPN+. This role owns program-level outcomes end to end, from scoping and sequencing through delivery, and is expected to operate with significant autonomy in ambiguous, fast-moving environments. You will partner with engineering, product, and business leaders to shape delivery models, influence organizational priorities, and drive alignment on the highest-impact initiatives.
Responsibilities
- Develop project plans and drive the end-to-end execution and delivery of multiple programs across various teams.
- Ensure all dependencies are understood and keep business partners informed of progress.
- Work with engineering, product management, and cross-functional leaders to align on the roadmap, vision, and strategy for the organization.
- Influence direction and drive alignment to reduce complexity across cross-functional teams.
- Develop team dynamics, morale, and motivation while fostering a culture where all members and points of view are respected.
- Partner with engineering to ensure developments balance cost vs. benefit, are highly scalable, and meet business goals, objectives, and customer needs.
- Display initiative, take a proactive approach, and initiate conversations.
- Negotiate with skill and identify solution paths for various competing requirements or stakeholder preferences.
- Learn quickly and enthusiastically, especially about technical systems and issues.
- Constantly evaluate processes and seek ways to improve with every iteration.
Requirements
- Established in Technical Program Management with 7+ years of experience in the software industry.
- Proven track record leading complex, cross-functional programs and initiatives from scoping through delivery, with strong working knowledge of Agile and other software delivery methodologies.
- Experience working across the software development lifecycle, including delivery, release management, and technical program governance.
- Experience collaborating with product and design teams and other stakeholders to understand requirements, prioritize initiatives, and engage with engineering teams to drive projects forward.
- Ability to identify, analyze, prioritize, mitigate, and communicate project risks to internal and external partners.
- Proactive approach, able to initiate conversations and guide other program leads in process development, consistently evaluating and improving processes at every iteration.
- Developed essential soft skills, including meeting leadership, communication, teamwork, collaboration, flexibility, problem-solving, critical thinking, and conflict resolution.
- BA/BS or equivalent experience required.
- Program or project management certification (PMP, CSM, CSP, or similar) preferred.
- Experience in streaming media software and digital technology.
- Expertise in software delivery management tools (Jira, Confluence, Airtable, etc.).
- Technical proficiency demonstrated through coding skills, quality assurance experience, technical writing background, or similar expertise.
Skills
- Agile methodologies
- Software delivery methodologies
- Software development lifecycle
- Delivery
- Release management
- Technical program governance
- Product management
- Design
- Risk management
- Process development
- Meeting leadership
- Communication
- Teamwork
- Collaboration
- Flexibility
- Problem-solving
- Critical thinking
- Conflict resolution
- Streaming media software
- Digital technology
- Jira
- Confluence
- Airtable
- Coding skills
- Quality assurance
- Technical writing
Location
- Glendale, CA, USA
- USA - CA - 2450 Broadway
- USA - NY - 7 Hudson Square
Work Type
- Full time
Experience Level
- 7+ years of experience in the software industry
- Senior-level program position
Education Level
- BA/BS or equivalent experience
Salary/Compensations
- Los Angeles, CA: $155,700 - $208,700 per year
- Seattle, WA: $163,100 - $218,700 per year
Benefits
- A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
About the Company
- Technology is at the heart of Disney’s past, present, and future.
- Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.
- The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses.
- We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers.
- We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world.
- Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.
- Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more.
- Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.
- The Business Operations team helps guide and articulate technology strategy and research, and is responsible for driving the day-to-day operation of the Product & Technology organization, including: project and portfolio management and tracking; organization-level capital, space, and resource management and allocation; process management; technical incident management; and our administrative and workplace experience support team.