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About the Role

Lead and manage the Identity and Access Management (IAM) team to ensure secure and efficient operations. Oversee IAM strategy, operations, technical implementations, and align IAM initiatives with enterprise goals.

Responsibilities

Develop and execute a 3-year IAM strategy.
Provide IAM related project support through direct participation and collaboration with all Security and IT teams.
Work with all business units to regularly develop, review, and integrate business roles with access groups and permissions in applications.
Provide regular operational and trending reports on tickets and recommendations.
Leverage existing ITSM system to manage requests efficiently with the team.
Perform root cause analysis and recommendations for process and IAM technology improvement, ensuring documentation of team processes and procedures.
Handle IAM-related escalations and resolutions (onboarding, offboarding, access requests).
Align IAM strategy to enterprise strategy with manager and CISO.
Enforce IAM policies and compliance with regulatory requirements.
Adhere to IAM best practices, including segregation of duties, least privilege, functional ID management, privileged account management, and provisioning.
Support Information Security Governance team in regular access reviews and audits.
Develop and present IAM and information security status to senior management.
Manage IAM related OKRs and SLAs.
Monitor, manage, and forecast resource load vs capacity.
Train and mentor IAM team members, provide regular coaching, and develop succession plans.
Collaborate with IT and security teams to ensure seamless integration of IAM solutions with user experience as a focus.
Support IAM tool lifecycle (procurement, testing, implementation, licensing).

Requirements

Bachelor's degree or diploma in cybersecurity, IT management, technology, computer science.
Experience with IAM technologies (Saviynt, SailPoint, Okta, Auth0, Microsoft Azure AD, OIM).
Strong leadership and management skills.
Knowledge of industry regulatory and compliance requirements (OSFI, PCI, ISO27001, SOC2, NIST-CSF, CSA).
Strong technical background in Microsoft Active Directory, File and Operating Systems.
Excellent communication and presentation skills.
Ability to perform root cause analysis and provide recommendations.
Experience in developing and executing IAM strategies.
Proficiency in English is required.

Skills

IAM technologies (Saviynt, SailPoint, Okta, Auth0, Microsoft Azure AD, OIM)
Cloud IAM solutions (Azure, GCP, AWS)
Microsoft Active Directory
File and Operating Systems
Scripting languages (Python, PowerShell)
Zero Trust architecture
Security Operations
Security Governance
Web proxy technologies (ZScaler)
Folder Access monitoring and provisioning tools (Quest)

Location

Canada

Work Type

Full-time

Experience Level

Management experience with an information technology access provisioning team

Education Level

Bachelor's degree or diploma in cybersecurity, IT management, technology, computer science.
Preferred certifications: CISSP, CISA, CISM, CIAM.

Salary/Compensations

CAD $104,406.00 - 142,069.00

About the Company

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All.
We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.
Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’.
As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities.
Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025.
What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.
At GreenShield, our culture is where purpose meets passion and performance.
Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.
We believe a career should be meaningful. Not just a means to earn a living.
Our culture is one where everyone's voice is heard and valued.
We dare to challenge the status quo. And we’re driven by people who have challenged theirs.
We believe that your workplace should empower you to be the best version of yourself.
We provide a place where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people are critical to our overall success.
Inclusivity makes us a stronger, smarter and more informed organization.
Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities.
A career at GreenShield isn’t just about personal achievements, it's about making a difference together.
Here’s to Better Health for All!

Equal Opportunity

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all.
Even if your experience doesn’t align perfectly to every requirement, we invite you to apply.
We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process.
Please let us know of any accommodation through requestforaccommodation@greenshield.ca.
Information received relating to accommodation will be addressed confidentially.