Senior Field Property Claim Resolution Specialist, Large Loss
Liberty Mutual Insurance · Antioch, CA, US
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About the Role
As a Senior Field Claim Resolution Specialist, you will handle Liberty Mutual's most complex property losses, investigating, determining coverage, and guiding policyholders through the claims process with minimal oversight.
Responsibilities
- Investigate high-severity property losses, determine coverage and adjust every aspect of the claim to the dwelling and other structures.
- Manage a pending of complex, high-exposure claims with minimal supervision.
- Inspect loss sites in person, write appraisals for dwelling repairs and issue payment to policyholders where possible.
- Independently scope large losses and partner with Liberty's network contractors throughout the appraisal process.
- Certify and re-inspect Liberty-referred contractors and independents as needed.
- Walk policyholders through coverage, help them itemize damages and coordinate emergency repairs and additional living arrangements.
- Coordinate vendors, contractors, emergency repair crews, cleaning services and replacement providers, to keep recovery moving.
- Spot suspicious losses, recommend SIU referrals and support SIU's investigation when called on.
- Step into catastrophe duty when needed, which may include supporting CAT operations, overseeing quality control on independents and troubleshooting high-profile cases.
- Mentor property team members as a technical resource, and step in for your claims team manager when needed.
Requirements
- Requires an advanced knowledge of claims handling procedures, and a full working knowledge of claims operations and procedures.
- Knowledge of coverages provided within various homeowner policies.
- Demonstrated ability to handle claims of the highest complexity and exposure.
- Prior contracting experience preferred.
- Effective negotiation skills.
- Ability to effectively and independently manage workload while exhibiting good judgment.
- Proven ability to provide exceptional customer service.
- Strong written/oral communication and interpersonal skills.
- Computer skills with the ability to work with multi-faceted systems, and analytical skills.
- Completion of advanced property training required.
- Ability to obtain proper licensing as required.
Skills
- Claims handling
- Claims operations
- Coverage knowledge
- Negotiation
- Workload management
- Customer service
- Communication
- Interpersonal skills
- Computer skills
- Analytical skills
Location
- San Francisco/Bay Area up to Sacramento Market
Work Type
- 75% travel required
Experience Level
- 4+ years experience handling complex property claims
- At least 7 years of directly related experience
Education Level
- Bachelor’s Degree or equivalent experience
Benefits
- Comprehensive benefits
- Workplace flexibility
- Professional development opportunities
- Opportunities provided through Employee Resource Groups
About the Company
- At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive.
- We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions.
- Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work.
- Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
- We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.
Equal Opportunity
- Liberty Mutual is an equal opportunity employer.
- We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.