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About the Role

We are seeking a senior-level Cloud Desktop / VDI Engineer to design, modernize, and operate enterprise virtual desktop and cloud-hosted desktop platforms. This role is focused primarily on Windows 365 Cloud PC and Azure Virtual Desktop (AVD), with strong Windows engineering skills required to ensure secure, stable, performant, and supportable desktop experiences across cloud, virtual, and physical endpoint environments.

Responsibilities

Design, engineer, configure, support, and optimize Windows 365 Cloud PC environments.
Architect, deploy, manage, and troubleshoot Azure Virtual Desktop environments.
Serve as a senior technical engineer for enterprise Cloud Desktop and VDI platforms, ensuring services are scalable, secure, resilient, cost-aware, well-documented, and aligned with enterprise standards.
Apply strong Windows 11 engineering skills to support Cloud Desktop and VDI environments.
Develop and maintain persona-driven desktop and workspace models.
Engineer and support solutions for application delivery, FSLogix profile management, identity-based access, and user experience optimization.
Create and maintain automation using PowerShell, Azure tooling, APIs, infrastructure-as-code, and workflow tools.
Implement and maintain security controls for cloud-hosted desktop platforms.
Provide senior-level troubleshooting and escalation support for complex issues.
Produce clear architecture, configuration, support, and operational documentation.
Collaborate with infrastructure, networking, security, identity, application, service desk, and operations teams.

Requirements

7+ years of experience in enterprise Cloud Desktop, VDI, end-user computing, virtualization, Windows engineering, or digital workspace engineering roles.
Deep hands-on experience engineering and supporting Windows 365 Cloud PC at enterprise scale.
Deep hands-on experience designing, deploying, operating, and troubleshooting Azure Virtual Desktop environments.
Strong Windows 11 engineering skills, including image creation and maintenance, Windows configuration standards, Intune, Group Policy, patching, security baselines, application compatibility, troubleshooting, and lifecycle management.
Strong understanding of Microsoft cloud desktop and endpoint technologies, including Azure, Entra ID, Intune, Microsoft 365, Windows 365, Azure Virtual Desktop, FSLogix, Defender for Endpoint, Conditional Access, and endpoint compliance.
Experience integrating Cloud Desktop and VDI platforms with enterprise networking, identity, security, monitoring, storage, and operational support processes.
Advanced scripting and automation skills using PowerShell, Azure CLI, APIs, Terraform, ARM/Bicep, or similar automation and infrastructure-as-code tooling.
Experience with application packaging, application publishing, MSIX/App Attach concepts, software deployment, user profile management, and desktop performance optimization.
Ability to design scalable, secure, resilient, and cost-aware Cloud Desktop and VDI services for large enterprise user populations.
Strong troubleshooting skills across desktop operating systems, virtual desktop infrastructure, Azure services, networking, identity, profiles, applications, and endpoint management.
Experience defining persona-based workspace models, desktop performance standards, user experience requirements, support models, and operational processes.
Excellent communication, documentation, mentoring, and cross-functional collaboration skills.
Relevant Microsoft certifications preferred, such as Microsoft Certified: Azure Virtual Desktop Specialty, Microsoft 365 Endpoint Administrator, Azure Administrator, or equivalent experience.
Experience in regulated enterprise environments such as financial services, insurance, healthcare, or similar industries is preferred.
Exposure to Citrix Virtual Apps and Desktops, VMware Horizon, Azure VMware Solution, or hybrid VDI strategies is helpful but secondary to Windows 365 and Azure Virtual Desktop expertise.

Skills

Windows 365 Cloud PC
Azure Virtual Desktop (AVD)
Windows 11 Engineering
Intune
Entra ID
FSLogix
PowerShell
Azure CLI
Terraform
ARM/Bicep
Microsoft 365
Defender for Endpoint
Conditional Access
Endpoint Compliance
Application Packaging
MSIX/App Attach
User Profile Management
Desktop Performance Optimization

Location

Hybrid

Work Type

Hybrid

Experience Level

Senior-level
7+ years

Salary/Compensations

$147,500-$211,000

Benefits

Leave programs
Adoption assistance
Student loan repayment programs

About the Company

At New York Life, our 180-year legacy of purpose and integrity fuels our future.
We are evolving into a more technology-, data-, and AI-enabled organization, grounded in values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities.
We offer the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter.
Your ideas drive what’s next, and your growth powers it.

Equal Opportunity

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities.
We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together.
This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported.
By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation.
We're proud that due to our mutuality, we operate in the best interests of our policy owners.