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About the Role

Eaton’s Engineering Service & Systems Division is seeking a Lead Field Service Representative to join their growing team. This role supports customers across the power system lifecycle, providing 24/7 on-call availability for technical support and troubleshooting of electrical power distribution equipment.

Responsibilities

Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies.
Identify and present additional sales opportunities to customers.
Provide 24/7 on-call availability in field service engineering and technical support for electrical power distribution equipment.
Proficient in protective relay testing and commissioning on power distribution equipment, troubleshooting, test equipment operation, software, parts knowledge, and safety precautions.
Develop and maintain strong working relationships with customers, service shops, and other organizations.
Possess knowledge of UL, NEMA, and NEC standards.
Generate timely and accurate service reports on work, product performance, and warranties.
Manage multiple projects independently.
Mentor less experienced technicians.

Requirements

High School Diploma or higher with a minimum of 5 years of field service in performing protective relay testing and commissioning on power distribution equipment, including troubleshooting, evaluating, and servicing electrical distribution and control systems.
In lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 9 or more years of experience performing protective relay testing and commissioning on power distribution equipment, evaluating and servicing electrical distribution or control systems.
Must be authorized to work in the United States without company sponsorship now or in the future.
No relocation is offered for this position.
All candidates must currently reside within 50 miles of WORK LOCATION to be considered.
Active-Duty Military Service member candidates are exempt from the geographical area limitation.
Must have a valid driver's license with an acceptable driving record.
Proficiency with industry-standard relay test equipment, including Doble F6150 (preferred), Megger SMRT Series, Omicron CMC Series, or equivalent platforms.
Experience using relay testing and automation software, such as Doble Protection Suite, ENOSERV RTS, Omicron Test Universe, Megger RTMS, or similar applications.
Associate’s degree and/or military experience.
Bachelor's degree in engineering from an accredited institution.
Electrical or General Contractor’s License or Professional Engineering License.
NICET/NETA certification.
Successfully complete and maintain compliance with Eaton’s safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter.
Submit to periodic customer required background and drug screenings.
Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements.
Must be able and willing to obtain Department of Transportation (DOT) non-CDL qualification and comply with all DOT regulatory requirements, if required.
This role is designated as a Regular Driver per Eaton’s Driver Safety Policy and requires a current, unrestricted driver’s license along with a satisfactory Motor Vehicle Record.
Candidates will be subject to a motor vehicle record check upon hire.
Understands 3-phase power systems and low, medium, and high voltage power distribution equipment.
Working knowledge of relay protection principles including overcurrent, differential, distance, motor protection, transformer protection, and feeder protection schemes.
Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel.
Frequently required to climb.
Regularly required to lift/carry/push/pull up to 50 pounds.
Occasionally required to push/pull > 50 pounds with assistance.
May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels.
Ability to obtain and maintain a valid TWIC card.
Proficient with hand and power tools for equipment assembly.
Strong computer, problem-solving and logical thinking skills.
Works well under time constraints and in stressful situations.
Explain technical problems and solutions.
Collaborates effectively with the team to meet project deadlines.

Skills

Protective relay testing and commissioning
Troubleshooting electrical power distribution equipment
Test equipment operation
Software proficiency
Parts knowledge
Safety precautions
UL, NEMA, and NEC standards
Customer relationship management
Project management
Mentoring
Doble F6150
Megger SMRT Series
Omicron CMC Series
Doble Protection Suite
ENOSERV RTS
Omicron Test Universe
Megger RTMS
3-phase power systems
Low, medium, and high voltage power distribution equipment
Relay protection principles (overcurrent, differential, distance, motor protection, transformer protection, feeder protection)
Physical stamina for demanding tasks
Climbing
Lifting, carrying, pushing, pulling up to 50 pounds
TWIC card
Hand and power tools
Computer skills
Problem-solving
Logical thinking
Working under time constraints
Working in stressful situations
Technical explanation
Team collaboration

Location

Austin, TX
Corpus Christi, TX
Lubbock, TX
San Antonio, TX

Work Type

Travelling role
On-call availability
Variable hours, including nights & weekends

Experience Level

Lead
Minimum of 5 years of field service experience
9 or more years of experience (if no HS diploma/GED)

Education Level

High School Diploma or higher
Accredited trade school and/or program completion
Associate’s degree
Bachelor's degree in engineering

Salary/Compensations

$97000 - $143000 a year

Benefits

Company vehicle
Guaranteed 40-hour base pay
Eligible for overtime and travel premiums
Career growth
Mentorship
Safety training
Toolkit
Phone
Tuition assistance
Leads program with bonus pay
Opportunities across 32 service branches

About the Company

Eaton’s ES AMER ESS division
Eaton’s Engineering Service & Systems Division
Eaton has the largest and most experienced team of field services technicians and engineers in the industry.

Equal Opportunity

We are committed to ensuring equal employment opportunities for job applicants and employees.
Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.