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About the Role

The Customer Solutions Manager (CSM) will help SMB customers realize sustained business value by accelerating their digital transformation journey. This role involves designing and executing strategic migrations to the AWS cloud, building modern, cloud-native solutions, and working backwards from customer objectives using AWS best practices to ensure a frictionless cloud adoption experience.

Responsibilities

Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite
Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
Accelerate customer adoption through education and engagement
Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations
Assist in developing long-term strategic relationships with key accounts
Manage time efficiently, meet personal goals, and work effectively with other members of the Sales and Solution Architecture team
Earn trust across the customer’s organization
Identify strategic opportunities
Uncover AI use cases
Establish roadmaps and actionable program plans
Capture success criteria
Orchestrate advanced technical architectures
Establish programmatic governance
Own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that span IT teams, executives, and business units.

Requirements

5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
5+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
Experience in customer-facing roles
Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
Experience coordinating between project teams and customers to meet unique customer requirements

Skills

Thought leadership
Business case development
Program management
Organizational change management
Communication skills
Technical acumen
Strategic business mindset
Problem solving
Customer engagement
Change management
AI use cases

Location

USA, NY, New York
USA, TX, Austin
USA, VA, Arlington

Work Type

Full-time

Experience Level

5+ years

Education Level

Bachelor's degree in Science, Technology, Engineering, Math, or a related field

Salary/Compensations

144,500.00 - 195,400.00 USD annually
131,300.00 - 177,600.00 USD annually

Benefits

Sign-on payments
Restricted stock units (RSUs)
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave

About the Company

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.
We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Here at AWS, it’s in our nature to learn and be curious.
Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer.
That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
We value work-life harmony.
Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
AWS values diverse experiences.
Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.
If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Equal Opportunity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.