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About the Role
The Director of Food & Beverage is responsible for coordinating, supervising, and directing all property food and beverage operations, while maintaining a profitable F&B department and high-quality products and service levels. This role is expected to market ideas to promote business, reduce employee turnover, maintain revenue and payroll budgets, and meet budgeted productivity while keeping quality consistently high.
Responsibilities
- Supervise all F&B personnel.
- Respond to guest complaints in a timely manner.
- Prepare the F&B budget and monitor department performance.
- Monitor industry trends to maintain competitive and profitable operations.
- Coordinate and monitor all phases of Loss Prevention in the F&B department.
- Prepare and submit required reports in a timely manner.
- Organize and conduct department meetings on a regular basis.
- Monitor quality of service and product.
- Cooperate in menu planning and preparation.
- Ensure timely purchase of F&B items, within budget allocation.
- Oversee operations of the employee cafeteria.
- Ensure compliance with all local liquor laws, and health and sanitation regulations.
- Ensure departmental compliance with SOP’s.
- Ensure the training of department heads on SOP’s, report preparation, and technical job tasks.
- Attend and/or conduct departmental and hotel training.
- Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.
- Conduct and/or attend all required meetings.
- Ensure overall guest satisfaction.
- Maintain a warm and friendly demeanor at all times.
Requirements
- At least 6 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 3 years of related experience; or a 2-year college degree and 4 or more years of related experience.
- Proficient in Windows, company-approved spreadsheets, and word processing.
- Knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
- Ability to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
- Effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Ability to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling.
- Maintain high standards of personal appearance and grooming, including wearing nametags.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
- Ability to understand and evaluate complex information, data, etc., from various sources to meet appropriate objectives.
- Ability to maintain confidentiality of information.
- Perform other duties as requested by management.
Skills
- Food & Beverage Operations Management
- Budgeting and Financial Monitoring
- Staff Supervision and Training
- Guest Complaint Resolution
- Industry Trend Analysis
- Loss Prevention
- Report Preparation
- Menu Planning
- Procurement
- Employee Cafeteria Operations
- Liquor Laws and Regulations
- Health and Sanitation Regulations
- Standard Operating Procedures (SOPs)
- Hiring and Interviewing
- Meeting Facilitation
- Communication Skills
- Problem-Solving
- Multitasking
- Time Management
- Attention to Detail
- Customer Service Orientation
Location
- M Social Hotel
Work Type
- Full-time
Experience Level
- 6+ years of progressive experience in a hotel or related field
- 4+ years of experience with a 4-year college degree
- 4+ years of experience with a 2-year college degree
Education Level
- 4-year college degree
- 2-year college degree
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
- 401(k) Retirement Plan with employer matching contributions
- Paid holidays
- Paid vacation
- Paid sick leave
- Employee assistance program (EAP)
- Educational opportunities / Tuition reimbursement
- Paid jury duty leave
- Paid personal leave
- Paid medical leave
- Paid military leave
About the Company
- Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
- With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
- Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
- The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
- With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.