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About the Role
The Service Delivery Coordinator is responsible for ensuring all inbound, outbound, and inventory operations consistently meet or exceed agreed customer service levels. This role acts as the key link between customers and warehouse operations, facilitating communication, coordinating requirements, and ensuring timely resolution of operational needs to deliver exceptional customer outcomes. This role is offered on a secondment basis until 01.02.2028 to cover for parental leave.
Responsibilities
- Act as the main point of contact for customer enquiries, including inbound, outbound, inventory, product launches, and urgent requests
- Provide timely updates to customers regarding the status of their orders, deliveries, and any changes or issues
- Act as the key interface between customers, Key Account Manager and Operations to ensure SLA’s are achieved/met
- Communicate customer requirements clearly to internal warehouse operations, ensuring prompt and accurate action
- Process work orders for customers in our warehouse management systems (WMS)
- Input production requests, such as kitting and de-kitting, into WMS with accuracy and within specified timeframes
- Generate daily, weekly, and ad-hoc reports from WMS into Excel, tracking key metrics such as inbound, outbound, and returns
- Track and report on contractual KPIs, ensuring SLAs are met and identifying any areas for improvement
- Provide monthly data and reports to the billing team to ensure customer invoicing is accurate
- Coordinate and expedite priority inbound and outbound shipments, particularly for product launches and urgent needs
- Attend weekly customer meetings, representing Service Delivery team in discussions on service levels, performance, and upcoming needs.
Requirements
- Experience generating reports and managing data accurately
- Proficiency in Excel, including data reporting and analysis
- Strong understanding of warehouse operations and order management
- Strong communication and stakeholder management skills
- Ability to resolve issues efficiently and proactively
- Progressed candidates will be required to undergo a medical assessment and national police check
Skills
- Excel
- Data reporting
- Data analysis
- Warehouse operations
- Order management
- Communication
- Stakeholder management
- Issue resolution
Location
- Kemps Creek
Work Type
- Secondment
- Hybrid
- Remote
Experience Level
- Service delivery experience
- Coordinator role experience
- Logistics experience
- Supply chain experience
Benefits
- CEVAwell program
- Employee Assistance Program
- Volunteer Time Off
- Life & Total Permanent Disability Insurance
- Flexible work options
- Hybrid work options
- Remote work options
- Additional paid parental leave for primary carers
- Secondment opportunities
- Internal mobility opportunities
- Study assistance
- Leadership programs
- Mentoring programs
- MyLearning platform
- Early career pathways
- Exclusive offers and discounts from partners
- Novated leasing
- Annual safety workwear reimbursement
- Employee referral incentives
- Service recognition
- Short-term incentive plans
About the Company
- CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world.
- Present in more than 170 countries and with over 110,000 employees across 1,500 sites, we are proud to be a Top 5 global 3PL.
- Every day, our people imagine better ways to serve a world in motion – creating smarter, safer, and more sustainable solutions for our customers.
Equal Opportunity
- Diversity is core to who we are. By reflecting the cultures and perspectives of our customers and communities, we perform at our best. CEVA Logistics is proud to be an equal opportunity employer and welcomes applications from all qualified candidates.