Quality Assurance Associate, Document Custody – Perpetual Corporate Trust
Perpetual Limited · AU
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About the Role
As a Quality Assurance Associate, you will complete regular quality reviews, support compliance inquiries, and help maintain effective operational controls. You will also contribute to data and vendor governance while identifying opportunities to improve the team’s processes and service delivery.
Responsibilities
- Complete monthly quality reviews of incoming security documents processed for clients
- Review work completed by new team members undertaking verification and data entry training
- Coordinate security document packets required for client securitisation audits
- Respond to investigation, complaint and legal notice enquiries, including coordinating client follow up
- Maintain policies, procedures, operational risk controls and assigned control testing
- Complete data reconciliations and maintain accurate records within Content Manager
- Support vendor governance and identify operational trends, issues and improvement opportunities.
Requirements
- Experience in quality assurance, including conducting quality reviews, assurance activities or control walkthroughs in a regulated environment
- Experience in operational processing and client service, ideally involving mortgage or security documents
- A sound understanding of mortgage documentation
- Mortgage due diligence experience and/or proven experience in mortgage loan quality control processes will be highly regarded
- A highly organised and systematic approach to managing work and competing priorities
- Strong problem solving skills, attention to detail and sound judgement
- Strong customer service and relationship management skills, with confidence working with clients and service providers nationally
- The ability to handle confidential information appropriately and assist colleagues with training across a range of tasks.
Skills
- Quality assurance
- Compliance
- Data governance
- Operational processing
- Client service
- Mortgage documentation
- Mortgage due diligence
- Loan quality control
- Problem solving
- Attention to detail
- Judgement
- Customer service
- Relationship management
- Confidential information handling
- Training assistance
Location
- Australia
Work Type
- 12 Month Max-term contract
- Remote (up to one month each year)
Benefits
- Work from anywhere in Australia for up to one month each year
- An annual allowance to empower you to prioritise your personal wellbeing
- Study support and commitment to supporting professional development.
About the Company
- Perpetual Group is an ASX-listed company (ASX:PPT) headquartered in Sydney, Australia, consisting of 11 leading brands across three distinct businesses: Asset Management, Wealth Management and Corporate Trust.
- Perpetual Corporate Trust (PCT), is a specialist business within the Perpetual Group, and is a leading fiduciary, custody and digital business in Australia, with operations in Singapore.
- We provide a unique range of products to help clients, and the industry, be more effective, efficient and economical while managing ever-increasing cyber security risks and maintaining compliance.
- Domestic and global financial institutions leverage our corporate strength, commercial approach, risk and compliance practices, expertise and service excellence in debt markets, managed funds and digital solutions to enable our clients success.
Equal Opportunity
- We’re committed to creating an inclusive workplace where diversity is celebrated. No matter your background or circumstances, we aim to provide an environment where you can thrive.