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About the Role
As a Cafe Service Supervisor, you are responsible for helping ensure that high-quality beverages and food items are prepared and served efficiently while maintaining accuracy, consistency, cleanliness, and excellent customer service. You will help lead the cafe during your shift, supporting the barista and management team and ensuring The Spoke operates smoothly, particularly during high-volume periods.
Responsibilities
- Communicate clearly and respectfully with coworkers, supervisors, management, and customers.
- Provide direction, support, and supervision to part-time student employees during shifts.
- Lead by example and uphold The Spoke's standards for customer service, beverage quality, cleanliness, and professionalism.
- Prepare coffee, espresso beverages, teas, cold beverages, food items, and other menu products according to established recipes and specifications.
- Ensure products are prepared accurately and consistently, including customer modifications and dietary or allergen requests.
- Maintain a strong working knowledge of menu items, recipes, ingredients, allergens, equipment, and cafe procedures.
- Maintain a sense of urgency while ensuring the cafe remains clean, organized, stocked, and ready for business.
- Monitor product freshness, shelf life, rotation, labelling, and waste while following FIFO procedures.
- Properly operate cafe equipment, including espresso machines, grinders, blenders, ovens, refrigeration, and POS systems.
- Follow all food safety, sanitation, WHMIS, and workplace health and safety procedures.
- Maintain clean and sanitary workstations and customer-facing areas, including completing required cleaning, restocking, and setup/tear-down tasks.
- Assist with opening and closing procedures and ensure all required tasks are completed.
- Monitor the cafe and communicate operational concerns, equipment issues, shortages, or maintenance needs to management.
- Address minor customer service and operational concerns appropriately and involve management when necessary.
- Support the training and development of student employees by demonstrating proper procedures, providing feedback, and reinforcing cafe standards.
- Adapt responsibilities during slower periods by completing cleaning, prep, stocking, organization, and other operational tasks.
- Assist in other areas of the cafe and complete other duties as assigned by management.
- Set a positive and professional example for the team.
- Delegate tasks and help maintain an efficient workflow.
- Provide clear direction and support to student employees.
- Maintain cafe standards throughout the shift.
- Coach employees when standards are not being met and communicate ongoing concerns to management.
- Support the training and development of new employees.
- Help ensure staff are following recipes, food safety requirements, policies, and workplace expectations.
- Communicate important shift information and operational concerns to management.
- Maintain professionalism and a positive attitude, particularly during high-volume or stressful periods.
- Support a positive, respectful, and collaborative team environment.
Requirements
- Minimum 1 year of experience in a cafe, coffee shop, restaurant, or customer-service-focused food service environment; 2 years preferred.
- Previous leadership or supervisory experience is considered an asset.
- Strong knowledge of coffee, espresso beverages, food service, or cafe operations is considered an asset.
- Strong communication, organization, customer service, and problem-solving skills.
- Ability to work independently while effectively supporting and leading a team.
- Ability to remain calm, organized, and professional in a fast-paced, high-volume environment.
- Strong attention to detail and commitment to following established procedures and standards.
Skills
- Customer service
- Beverage preparation
- Food preparation
- Cleanliness
- Accuracy
- Consistency
- Leadership
- Communication
- Organization
- Problem-solving
- Teamwork
- Attention to detail
- Food safety
- Sanitation
- WHMIS
- Workplace health and safety
- Equipment operation
- POS systems
Location
- In-Person
Work Type
- Full-Time
- Permanent
Experience Level
- 1 year minimum experience in cafe/food service
- 2 years preferred experience in cafe/food service
- Previous leadership or supervisory experience is an asset
Salary/Compensations
- $43,000/yr
Benefits
- Dental care
- Extended health care
- Wellness benefit
- RRSP matching
- Paid time off
- Vision care
- Discounted or free food
About the Company
- The Spoke Cafe operates seven days a week and experiences significantly higher volumes during the academic year.