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About the Role

The Surgical Scheduler, Senior Specialist is a lead individual proficient in the surgical scheduling process. This role oversees a group of Surgical Schedulers responsible for servicing providers across the system in multiple locations with a high volume of visits. The individual takes the lead in troubleshooting scheduling and related issues and monitors workflow for efficiency of service delivery.

Responsibilities

Coordination of all O.R. surgeries and procedures.
Monitoring front office workflow and making adjustments to ensure optimum delivery of service.
Verification of patient demographics and obtaining pre-certification from insurance carriers for all O.R. surgeries and procedures.
Obtaining patient medical clearance.
Resolution of patient issues or answering questions regarding policies and procedures.
Placing surgical confirmation calls one day in advance of a scheduled surgery or procedure date.
Scheduling post-op follow-up visits with providers.
Functioning as liaison between referring physicians and surgeons for the communication of clinical data and to determine O.R. scheduling.
Training and mentoring other Surgical Scheduling Coordinator(s) or less senior staff within the unit.
Collecting and distributing appropriate paperwork to internal and external parties to coordinate the surgeries.
Recording of hospital reservation and pre-admit data in the CERNER system.
Inputting surgical information in EPIC.
Coordinating surgeries at multiple institutions each with individual and different requirements.
Coordinating surgeries between multiple surgeons and departments for the purpose of co-surgical completion of cases: Neurosurgery, General Surgery, Pediatric Surgery; and many cases with the Oral and Maxillofacial team for facial reconstruction.
Monitoring hospital O.R. block time schedule to assure a surgeon is assigned the appropriate room.
Coordinating COVID testing appointments for all surgical cases.
Informing O.R. staff about any special instruments needed for a case.
Working closely with clinical and billing team to ensure proper coverage and all authorizations are in place before surgery.
Coordinating peer to peer communications between insurance carriers and surgeons.
Working closely with hospital billing for coordination of case authorization.
Performing other duties and responsibilities as assigned.

Requirements

5+ years of scheduling experience (preferably surgical scheduling) or closely related healthcare administrative experience.

Location

NYEE - ISM, Icahn School of Medicine

Work Type

Non-Bargaining Unit

Experience Level

Senior Specialist

Education Level

Associates or Bachelors degree is preferred, or a combination of related experience and education.

Salary/Compensations

$64526.72 - $89843 Annually

About the Company

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.