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About the Role

Five Keys is a nonprofit organization that operates an extensive network of programs across California, focusing on empowering individuals and families to overcome poverty and inequity through education, employment, recovery, family, and community. This role is crucial in managing re-housing contracts and providing comprehensive support to participants and staff.

Responsibilities

Provides daily supervision for a team of supportive services case managers.
Represents Five Keys regularly at partnership and stakeholder meetings.
Provides administrative support related to program policies, partnerships, and outcome monitoring.
Collaborates with the Director of Rehousing and other Five Keys Leaders to explore strategic opportunities and innovative approaches.
Collaborates with program partners to ensure quality service delivery and foster innovative thinking.
Develops and manages care coordination policies and procedures.
Recommends new approaches, policies, and procedures to improve department efficiency and service performance.
Supports staff by ensuring a positive work environment with opportunities for professional development.
Works closely with leadership and employees to improve work relationships, build morale, and increase productivity and retention.
Ensures effective service delivery by overseeing quality assurance and program evaluation.
Attends assigned partner and stakeholder meetings and represents Five Keys with professionalism.
Represents Five Keys in partnerships, networks, and coalitions to promote positive working relationships.
Assists in the development of a community resource list.
Ensures staff are properly trained on timely, accurate data collection policies, procedures, and strategies.
Provides oversight of placement and outcome data through routine monitoring and staff coaching.
Effectively engages and motivates external partners and staff to enhance the quality and efficiency of rehousing care management services.
Ensures the program is prepared for external program monitoring, including audits.
Ensures safety procedures are followed by employees, subcontractors, and care management staff.
Takes ownership of the program's administrative processes, including updating procedures, instituting new policies, and providing staff training and coaching.
Maintains productive working relationships with key private and public funders.
Maintains documentation and financial records in compliance with audit standards and responds to audit findings.
Ensures timely payment to landlords, vendors, and service providers.
Monitors spending against budgets and ensures timely and accurate recordkeeping.
Ensures program is fully compliant with contractual obligations, provides daily oversight, and adjusts policies and procedures as needed.
Tracks outcome objectives with the Director of Rehousing Programs.
Prepares reports on care coordination services, gaps, and areas for improvement.
Ensures all care management staff remain compliant with training requirements, including harm reduction, NARCAN administration, and de-escalation strategies.

Requirements

Experience working with individuals experiencing homelessness, with a strong understanding of their unique needs and the supportive services required for successful program engagement.
Experience working in harm reduction environments and supportive housing placements.
Advanced problem-solving and collaboration skills, ability to think critically to resolve concerns tactfully and efficiently and achieve shared goals.
Excellent written and verbal communication skills with the ability to effectively collaborate.
Ability to follow and provide verbal instructions in emergency situations.
Strong interpersonal and communication skills, including active listening and high emotional intelligence, and a collaborative mindset.
Demonstrate a strong willingness to learn and the flexibility to adapt effectively in a dynamic, constantly evolving environment.
Advanced proficiency in Zoom, Microsoft Office, Google Workspace, and using databases to track program outcomes.
Able to maintain strict confidentiality and take all precautions when handling sensitive information.
Ability to maintain professional, respectful, honest interactions with participants, staff and outside agencies.
Ability to work effectively as part of a multidisciplinary team and demonstrate cultural sensitivity when engaging with a diverse population of participants and staff.
Possess excellent charting, record-keeping skills and the ability to train and coach staff.
Must have a solid understanding of and sensitivity to the challenges faced by individuals with substance use and/or mental health conditions.
Strong knowledge of mental health resources available to low-income adults.
Skilled in crisis intervention techniques and capable of applying them effectively.
Strong knowledge of social services and area resources.
Must wear provided PPE and adhere to all safety guidelines and requirements, when needed.
Must be willing and able to travel throughout the area to community sites.
Submitting proof of clear TB results (dated within 60 days prior to hire date).

Skills

Communication
Collaboration
Problem-solving
Learning mindset
Cultural and social awareness
Working under pressure
Emotional intelligence
Harm reduction
Supportive housing
Critical thinking
Active listening
Zoom proficiency
Microsoft Office proficiency
Google Workspace proficiency
Database management
Confidentiality
Interpersonal skills
Teamwork
Cultural sensitivity
Charting
Record-keeping
Crisis intervention
Social services knowledge
Area resource knowledge

Location

San Francisco, CA

Work Type

Full-Time
Onsite

Experience Level

Supervisory experience is highly desired
Minimum 1 year of paid experience serving homeless populations (with Bachelor's Degree)
Minimum 3 years of paid experience serving homeless populations (with Associate's Degree)
Minimum 5 years of paid experience serving homeless populations

Education Level

Bachelor's Degree
Associate's Degree

Salary/Compensations

$80000.00 - $85000.00

Benefits

Very low monthly costs for medical, dental, and vision insurance
Generous time off
Various pre-tax flexible spending accounts
Retirement account 403(b)
Annual reimbursements up to $100 towards gym membership, smoking cessation, and weight loss programs
Annual athletic event participation reimbursement up to $50
Annual massages reimbursement up to $50
Company-paid free wellness-related apps
Employee Assistance Program
Comprehensive mental health care platform for employee and dependents
Ongoing professional development opportunities (conferences, staff development training, coaching plans)

About the Company

Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY.
Five Keys has case management contracts with the San Francisco Department of Homelessness and Supportive Housing (HSH) for re-housing programs.
Five Keys is contracted to provide individualized care management for participants placed into re-housing programs.
These programs are complex partnerships between various organizations in San Francisco.
Five Keys is a nonprofit organization that operates an extensive network of programs across California.
With a presence in 14 counties and over 120 locations, Five Keys focuses on various initiatives aimed at empowering individuals and families to overcome poverty and inequity.
The organization's programs encompass a wide range of services, including public charter schools, restorative justice programs in jails and prisons, shelters, permanent supportive housing, and the development of new housing and support programs.
At Five Keys, the overarching objective is to uplift individuals and families by providing them with essential resources.
By offering education, housing, employment, and the necessary tools to sustain progress, the organization aims to create positive and lasting change in communities.
At Five Keys, culture matters and is at the core of everything they do.
They have made a commitment to building an inclusive culture that seeks collaboration over hierarchy to create empowered work teams.
They serve vulnerable populations daily and strive to approach everyone with compassion, patience, and a trauma-informed approach.
They choose to push past discomfort to have difficult conversations to impact the greater good.
This allows the opportunity to collaboratively create an inclusive culture and transform the world around them.