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About the Role
You'll be building something that's genuinely innovating the world of customer support. Together we'll be defining what AI-first product development looks like in practice — the UI/UX, the capabilities, the data models. It's a wide open problem space. Day to day, you'll take ownership of hard problems from idea to production. That means working closely with coding agents as a core part of your workflow, building the tooling and feedback systems that make them effective, and bringing the engineering judgment to know when the output is ready to ship — and when it isn't.
Responsibilities
- Take ownership of hard problems from idea to production
- Work closely with coding agents as a core part of your workflow
- Build tooling and feedback systems that make coding agents effective
- Apply engineering judgment to determine when output is ready to ship
Requirements
- 5+ years of experience shipping code at a top-tier engineering organization, ideally with some exposure to startups or scaleups
- Meaningful experience shipping code at a startup or company with high engineering standards
- Comfortable working with coding agents as a core part of how you build
- Looking for a career-defining opportunity with real scope, ownership, and upside at a fast-moving company
Skills
- AI
- Product Development
- UI/UX
- Data Models
- Coding Agents
- Tooling
- Feedback Systems
- Engineering Judgment
Location
- US
- UK
- Sydney
Work Type
- Flexible Hours
- Remote
- Hybrid
Experience Level
- 5+ years of experience
Benefits
- Twice a year, the whole company flies to Hawaii
- Unrestricted access to AI tools with no usage limits
- Flexible hours
- Promotions happen when you're ready
About the Company
- Lorikeet is redefining customer support with AI.
- We build AI that handles complex, high-volume support for fintechs, healthtechs, marketplaces, and delivery services.
- We're backed by over $50M USD from QED, Blackbird, and Square Peg, with backing from operators like Claire Hughes Johnson (ex-Stripe COO) and Cristina Cordova (Linear COO), plus founders of Canva, Atlassian, and Airwallex.
- Our customers include some of the largest telehealth, fintech, and marketplace companies in the US and Australia.
- We have a low ego, high trust culture with no tolerance for talented jerks.
- We are committed to building a diverse team and actively encourage applicants from underrepresented backgrounds.
- We care far more about user obsession and eagerness to learn than traditional credentials.
- We are Series A and moving fast.
- We're AI-native, and we'll make you AI-native too.
- Headquartered in Sydney, with teams spanning the US and UK.
Equal Opportunity
- We're committed to building a diverse team and actively encourage applicants from underrepresented backgrounds.
- If you're from an underrepresented background and don't tick every box, please reach out anyway.
- We know firsthand that diverse teams perform better, and we're proud that our team reflects a broad spectrum of identities and lived experiences.