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About the Role

The Director of Facilities Operations is responsible for the strategic planning, operation, and maintenance of facilities and utility systems at SF State’s main campus. This role provides strategic leadership and direction across various technical, administrative, and skilled trades functions, ensuring the effective and compliant delivery of facilities services.

Responsibilities

• Full operational responsibility for all facilities, utilities and building systems for the main SF State Campus
• Manages building maintenance, energy management and conservation
• Leads, manages and supervises Facilities staff to achieve excellence in the performance of assigned projects and tasks and in the identification, development and execution of strategic initiatives
• Plans and implements work tasks and schedules for skilled trades shops and contract services and generally coordinates overall work plans and programs with the University community
• Develops and assists with strategic maintenance project development and implementation of major repair/renovation projects and acts as a project manager for selected projects as required to align with campus growth, safety needs, and operational continuity
• Collaborates within and across organizational lines to review and improve workflow and to ensure effective, efficient and continuous facilities operations and maintenance services
• Provides oversight of customer service and work order management for all facilities-related issues
• Establishes and maintains exceptionally high/positive department service values, levels and outcomes by maintaining a proactive work management system and processes and by developing and fostering an organizational culture of customer service and support
• Develops and maintains an extensive network of campus and professional contacts to enhance customer service, explains and clarifies the Facilities Operations group’s service commitment, policies, procedures and programs and promotes the goals and objectives of the University.
• Efficiently executes short-range and long-range comprehensive facilities management processes and programs for all facilities, structures, HVAC systems, and equipment
• Develops, communicates and manages planned maintenance programs to ensure that University facilities are prepared to meet growing, changing and progressing operational needs, to ensure facilities meet or exceed applicable life-safety code requirements, and to ensure the continuous operation of key/critical equipment and systems
• Promotes, develops and executes strategic facilities programs and processes to address capital renewal and deferred maintenance needs, which interface with and support the academic, student services and major capital programs
• Oversees logistical planning and implementation of large campus events such as annual Commencement, Sustainability Week and Welcome Days, including emergency management
• Manages, directs, and supervises engineering, maintenance and 24-hour operation of functions consisting of Central Utility Plant operation, building systems and controls of campus facilities and utilities infrastructure including utility budget and capacity planning, electrical distribution systems, emergency power generation, hydronic heating, domestic water distribution systems, campus sewage and drainage systems
• Leads and directs the Supervising Customer Service Specialist, Archives and Data Management, Facilities Coordinator, Director of Facilities Operations at the Estuary and Ocean Science Center in Tiburon, Manager of Preventative Maintenance, Manager of Structural Maintenance, Manager of Fire and Life Safety, and their respective work teams
• Collaborates with appropriate administrators regarding personnel matters including employee recruitment, retention, performance management (organizational and individual), succession planning, labor and employee relations, training and development and including the interpretation and application of collective bargaining provisions and how they may impact department work practices and rules
• Develops personnel management and professional development plans, proposes and enforces disciplinary actions and develops and implements effective staffing strategies to attract, develop, grow and retain a competent, effective, efficient, multi-cultural and diverse workforce that is representative of the University’s core values
• Supervises and oversees specialized teams in support of Facilities Operations
• Leads a team that actively identifies communication opportunities in advance wherever possible, and reactively to emerging situations as they develop
• Fosters and promotes the Principles of Conduct for a Multi-Cultural University and User-Friendly Principles. Promotes, ensures and enforces applicable industry professional responsibilities and ethical standards
• Plans, organizes, leads, and executes emergency management/business continuity strategies as appropriate to support the 24/7 operational needs of the University and for the preservation and protection of life, health, property and strategic goal achievement
• Contributes to the University’s crisis/disaster response planning, operations and remediation leadership teams, as appropriate, including participating in and contributing to the planning and organization of rescue operations, damage assessments, and recovery operations in response to crises/natural disasters
• Develops and monitors Key Performance Indicators (KPIs) to evaluate departmental performance and progress toward established goals.
• Leads University-wide committees and work teams as directed or appropriate
• Represents the AVP as appropriate and/or leads University-wide committees and work teams as directed or appropriate
• Ensures and promotes efficient, effective and disciplined financial management and control, including fiscal responsibility and accountability for an annual operation, maintenance and repair budget
• Co-manages and collaborates in the development and on-going management of the Facilities Operations group’s multimillion-dollar annual and quarterly budgets, which include the complexity of utilizing blended general and trust funds/revenue sources and recharge income to support operations
• Proposes and manages functionally applicable contracts and contractors
• Promotes understanding and ensures compliance with Federal, State, CSU, University and division policies, regulatory and statutory requirements, industry best practices and loss control/injury and illness prevention solutions
• Provides leadership and support for Facilities Services strategic business process initiatives
• Partners with University administrators in the development, execution and on-going review of strategic business initiatives and plans
• Defines and performs complex economic analysis and modeling to evaluate life-cycle cost, payback, purchase-lease alternatives, etc. as a basis for making operational business decisions and to review, define, enhance and execute cost-center/cost allocation models
• Leads in the sustainable operation, maintenance and management of all University facilities and infrastructure, including planning, seeking funding, and implementation of initiatives to reduce resource consumption and make SF State a model of sustainable best practices
• Collaborates with, supports and promotes the University’s comprehensive waste management, recycling and composting programs that reduce, reuse and recycle waste
• Other Duties as Assigned

Requirements

• Bachelor’s degree in facilities management, engineering, or a closely-related field
• 7 years of progressively responsible and successful leadership and management of complex facility and plant operations with responsibility for facilities management, utility plants, power generation & distribution systems, building maintenance and related projects, energy management and conservation, personnel management, professional development and training, industrial safety programs and function-specific financial management in a campus environment
• Advanced knowledge of CMMS and MS Office software
• Demonstrated comprehensive knowledge, experience, proficiency and success in managing represented staff under collective bargaining agreements, team building, organizational development and business management
• Demonstrated comprehensive knowledge, experience, proficiency and success in the preparation, justification, forecasting, management and monitoring of budgets
• Demonstrated comprehensive knowledge, experience, proficiency and success in defining and developing cost-center/cost allocation models to establish service costs and recharge rates
• Demonstrated comprehensive knowledge, experience, proficiency and success in developing and writing complex Request for Proposals (RFPs), service contract requirements and specifications, and performance and service contract specifications
• Demonstrated comprehensive knowledge, experience, proficiency and success in the identification, development and deployment of safety programs and accident prevention strategies as applicable to large facilities and/or organizations, industrial/institutional maintenance repair and renovation operations, and with consideration to California Building Code and CAL-OSHA Industrial Safety Orders
• Demonstrated comprehensive knowledge, experience, proficiency and success in written, oral and digital communications to effectively communicate to all levels, and across organizational lines, of a large organization and to achieve and maintain exceptionally high rates of customer and personnel satisfaction
• Demonstrated comprehensive knowledge, experience, proficiency and success in issue/problem prediction, detection, avoidance, mitigation and resolution, including use of appropriate and/or required communication strategies, and involving stakeholders representing all facets of a large organization and client community (ex: staff, faculty, students, etc.)
• In-depth knowledge of central and distributed utility plant operations, 120/208V / 277/480V electrical design/operation/maintenance, stand-by electrical generators, building automation systems, control logic and operating protocols, HVAC, plumbing/water distribution/sewage systems, fire alarm systems
• Knowledge of energy conservation practices and sustainability initiatives
• Experience managing a 24/7/365 operation in a union environment; experience supervising the work of journey level personnel and repair technicians
• Sound judgment and problem resolution ability as demonstrated by a past record of solving facilities-related challenges
• Ability to lead, inspire and excel in a fast-paced, multi-tasking environment
• Ability to read drawings, understand code compliance and work with State Code Enforcement Officials
• Ability to use computers and other communications tools for extended periods of time
• Master’s degree or higher in facilities management, engineering, or a closely-related field
• Registration as a professional engineer
• Experience with 12KV electrical power distribution systems
• Demonstrated ability to manage complex projects
• Knowledge of public contracting and fire/life safety regulations
• Experience with CSU system-wide policies and procedures regarding financial, contractual, administrative, construction, environmental health & safety, fire safety, space utilization, facilities management procedures, rules and practices
• Promptly respond to campus emergencies and urgencies as needed 24 hours per day, 7 days per week including variable nights, weekends and/or holidays on-campus or off-site, depending on work conditions and demands
• This position works in an industrial environment with exposure to noise, heat, moving equipment and machinery, chemicals, and potentially hazardous materials
• Ability to enter cramped spaces, climb ladders and access difficult and awkward spaces
• Must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.
• Requires the successful completion of a background check.

Skills

• CMMS
• MS Office software
• Team building
• Organizational development
• Business management
• Budget preparation, justification, forecasting, management and monitoring
• Cost-center/cost allocation model development
• RFP development
• Service contract requirement and specification development
• Performance and service contract specification development
• Safety program development and deployment
• Accident prevention strategy development
• Written, oral and digital communication
• Issue/problem prediction, detection, avoidance, mitigation and resolution
• Central and distributed utility plant operations
• Electrical design/operation/maintenance (120/208V / 277/480V)
• Stand-by electrical generators
• Building automation systems
• Control logic and operating protocols
• HVAC
• Plumbing/water distribution/sewage systems
• Fire alarm systems
• Energy conservation practices
• Sustainability initiatives
• 24/7/365 operation management
• Supervising journey level personnel and repair technicians
• Judgment and problem resolution
• Leading, inspiring and excelling in a fast-paced, multi-tasking environment
• Reading drawings
• Understanding code compliance
• Working with State Code Enforcement Officials
• Computer and communications tool usage
• 12KV electrical power distribution systems
• Complex project management
• Public contracting
• Fire/life safety regulations
• CSU system-wide policies and procedures
• Financial management
• Contractual management
• Administrative management
• Construction management
• Environmental health & safety management
• Fire safety management
• Space utilization management
• Facilities management procedures, rules and practices

Location

• San Francisco, CA

Work Type

• Full-Time
• On-site

Experience Level

• MPP III Level
• 7 years of progressively responsible and successful leadership and management of complex facility and plant operations

Education Level

• Bachelor’s degree in facilities management, engineering, or a closely-related field
• Master’s degree or higher in facilities management, engineering, or a closely-related field (Preferred)

Salary/Compensations

• $132,000.00–$139,800.00 Annually

Benefits

• Medical
• Dental
• Vision
• Pension
• 401k
• Healthcare Savings Account
• Life Insurance
• Disability Insurance
• Vacation and Sick Leave
• State Holidays
• Fee Waiver program

About the Company

• San Francisco State University is a public university in San Francisco, California.
• The University is part of the California State University system.

Equal Opportunity

• San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.
• Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.
• Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised.
• Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.