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About the Role
Provide IT support for end-user devices, servers, telecommunications, and systems. This role involves troubleshooting, proactive maintenance, and ensuring seamless IT operations, with a focus on supporting critical executives and ensuring contract security compliance.
Responsibilities
- Provide IT support for end-user devices, servers, telecommunications, and systems.
- Perform basic troubleshooting and break fixes for desktops, laptops (Windows), networks, and printers.
- Conduct proactive upgrades and updates for computers and mobile equipment.
- Provide onsite support for Teams meetings and troubleshoot iPhone devices.
- Navigate business and technology processes effectively and efficiently.
- Ensure proactive IT assistance for critical executives.
- Test and implement new technology utilized by Admins.
- Serve as a customer advocate and engage other IT teams for issue resolution.
- Establish trust with the customer base and maintain confidentiality.
- Perform pre-testing as the primary support technician.
- Guide users through IT processes, knowledge base articles, applications, and end-user tools.
- Interface with all levels of Stellant personnel and government management to ensure contract security compliance.
- Conduct security self-inspections, apply risk mitigation methodologies, support customer assessments, and implement security measures.
Requirements
- Bachelor’s Degree in Computer Science, Information Technology, or related field, or equivalent experience.
- Minimum 5+ years of IT support experience, including at least 2+ years in a Tier 3 capacity.
- Well-founded grasp of Tier 3 Support.
- Microsoft SCCM and Active Directory experience.
- Proven knowledge of Desktop Support.
- Microsoft Windows 10 experience desired.
- Knowledgeable in writing reports, business correspondence, user instructions, and procedure manuals.
- Ability to balance business requirements with IT standards and support senior executives.
- Self-motivated candidate capable of working independently or in a team with minimal direction.
- Deep technical and business expertise along with strong customer service skills.
- Deep knowledge of configuring and supporting iOS mobile devices.
- Strong IT troubleshooting skills.
- Advanced understanding of laptop/desktop hardware support.
- Solid technical skills with an overall understanding of networks and end-user productivity tools.
- Proficient understanding of network infrastructure for troubleshooting.
- College Degree or Technical certifications preferred.
- Minimum of 6 years of prior related experience.
- Highly motivated individual who is organizationally savvy and possesses a strong IT & security presence.
- Self-starter with the ability to work independently and customer service oriented.
- Ability to coordinate and direct activities across multiple teams.
- Strong team/project management abilities.
- Strong leadership experience.
- Ability to provide leadership presence among all levels within the organization.
- Excellent communication skills, both written and verbal, including technical writing experience.
- Ability to work well in a fast-paced environment, effectively multi-task, and make quick, confident decisions.
- Empowered to make quick decisions.
- Detail-oriented with the ability to keep detailed notes on tickets.
- Highly organized to keep tickets in order and prioritize urgent issues.
- Must be a U.S. citizen, lawful permanent resident, or protected individual as defined by ITAR.
Skills
- Microsoft tools suite
- iOS mobile devices
- Network infrastructure
- Desktop Support
- Microsoft SCCM
- Active Directory
- Microsoft Windows 10
- Teams Meetings
- iPhone devices
Location
- Melville, NY
Work Type
- Onsite
Experience Level
- 5+ years IT support
- 2+ years Tier 3 capacity
- 6 years prior related experience
Education Level
- Bachelor’s Degree Computer Science, Information Technology or related field or equivalent experience
- College Degree or Technical certifications preferred
Salary/Compensations
- $36-$60/hr DOE
About the Company
- Stellant Systems is an Equal Opportunity/Affirmative Action Employer.
Equal Opportunity
- We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status or membership in any other group protected by federal, state or local law.