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About the Role
This role involves managing settlement balancing, reconciliations, and serving as a liaison to Legal, Compliance, and Business Risk functions. The position will help develop business-unit specific approaches, ensure accurate implementation of risk management disciplines, and support compliance and operational risk activities within Settlement. Key responsibilities include risk assessment, controls, procedure documentation, process design, workflow/systems management, reporting, testing, remediation, and third-party management. The individual will evaluate current operations to identify enhancements and implement improved processes, while actively managing and escalating risks and customer-impacting issues.
Responsibilities
- Provide financial and operational support on DCI Settlement System daily controls, ensuring Settlement balances daily and team objectives are met.
- Research and resolve daily Settlement discrepancies, Production issues, and customer inquiries, collaborating with Business Partners to meet customer needs in line with Risk and Compliance goals.
- Lead the team’s response to past due payments, including funds owed to and from DCI’s settlement agent, ensuring swift resolution by collaborating with cross-functional teams and settlement agent contacts.
- Coach and mentor team members to provide premier customer service within SLAs, focusing on expanding knowledge with offshore team members and providing cross-training.
- Build team knowledge on DCI Balancing functions, ensuring all processes are mapped and documented with suitable controls through ‘Operational Excellence’ tools and practices.
- Proactively identify improvement and automation opportunities to facilitate continuous process improvements on daily controls and mitigate future errors.
- Identify, investigate, and implement opportunities for AI introduction into daily controls activities, leveraging Gemini tools and acting as a trailblazer for AI activities within the team.
- Act as a subject matter expert for all operational matters regarding clients’ use of the DCI Settlement system, building strategic relationships across multiple partners.
- Lead priority projects as necessary, taking ownership to fulfill requirements, balancing conflicting priorities, and proactively providing progress updates.
Requirements
- Cross-functional knowledge of the Payment Network Industry focusing on Financial Services, Compliance, Internal Audit, Risk or Operations.
- Google Suite knowledge and expertise, particularly in AI (Gemini and GEMS).
- Effective written and verbal communication skills with all levels of employees and management, including managing expectations and communicating issues, risks, and opportunities.
- Certification in Control Self Assessment, Certified Internal Auditor, Certified Public Accountant (CPA) or Certified Regulatory Compliance Manager.
Skills
- Payment Network Industry
- Financial Services
- Compliance
- Internal Audit
- Risk Management
- Operations
- Google Suite
- AI (Gemini and GEMS)
- Written Communication
- Verbal Communication
- Control Self Assessment
- Certified Internal Auditor
- Certified Public Accountant (CPA)
- Certified Regulatory Compliance Manager
Location
- Farnborough, London
Work Type
- Hybrid
- Permanent
Benefits
- Access to up to £5,000 in funding for external qualifications.
- Competitive pension scheme.
- Performance-based bonus schemes.
- 25 days of annual leave, increasing with tenure.
- Option to buy 5 additional days of annual leave.
- Private medical insurance.
- Enhanced parental leave.
About the Company
- We’re on a mission to be a force for good in lending.
- Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list.
Equal Opportunity
- We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.
- We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.
- Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.
- Capital One is committed to diversity in the workplace.
- If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
- For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
- Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
- Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).