Bilingual (Spanish) Senior Manager, Account Executive Operations (Remote-Eligible)
Capital One · Chicago, IL, US
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About the Role
Leads the regional operational delivery of the Technical Quality of Acceptance strategy across Latin America, the Caribbean and Mexico. This role protects the ability of cardholders to use the network reliably across the merchant-to-acquirer payment ecosystem by monitoring trends, identifying risks, and leading remediation efforts. It is an operational payments-acceptance leadership role, not a sales role.
Responsibilities
- Lead, mentor, and develop a high-performing team of operational professionals.
- Lead the regional operational delivery of the Technical Quality of Acceptance strategy.
- Supervise the end-to-end diagnosis and remediation of acceptance breakages.
- Coordinate specialist resources and apply disciplined problem-management practices.
- Lead complex, cross-functional regional initiatives to strengthen technical acceptance resilience.
- Build strong internal partnerships across various teams and influence decisions.
- Establish and maintain clear KPIs, reporting, playbooks, escalation paths, operating controls, and documentation.
- Represent the regional Technical Quality of Acceptance function in governance forums.
- Develop team and stakeholder capability through training and knowledge sharing.
- Engage externally when necessary to clarify technical issues or support strategic acceptance priorities.
Requirements
- High School Diploma, GED or equivalent certification
- At least 7 years of experience in technical acceptance, payment acquiring, merchant processing, payment operations, network operations or payment technology
- At least 5 years of people leadership and performance management experience
- Fluent in Spanish and English
- Candidates will need to complete a Language Assessment
Skills
- Technical acceptance
- Payment acquiring
- Merchant processing
- Payment operations
- Network operations
- Payment technology
- People leadership
- Performance management
- Problem-management practices
- Root-cause analysis
- Project-management practices
- Stakeholder communication
- KPI establishment
- Reporting
- Escalation paths
- Operating controls
- Documentation
Location
- Remote
Work Type
- Remote-Eligible
- Full-time
Experience Level
- Senior Manager
- 7+ years of experience in technical acceptance, payment acquiring, merchant processing, payment operations, network operations or payment technology
- 5+ years of people leadership and performance management experience
Education Level
- High School Diploma, GED or equivalent certification
- Bachelor’s Degree (Preferred)
Salary/Compensations
- New York, NY: $193,800 - $221,200
- Remote (Regardless of Location): $161,500 - $184,300
- Chicago, IL: $161,500 - $184,300
- Houston, TX: $161,500 - $184,300
- McLean, VA: $177,700 - $202,800
- Richmond, VA: $161,500 - $184,300
- Riverwoods, IL: $161,500 - $184,300
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
- Eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
About the Company
- Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
- Capital One promotes a drug-free workplace.
Equal Opportunity
- Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
- Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
- If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.