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About the Role

Lead the development and implementation of AI-powered and automation-driven solutions to improve business efficiency, streamline processes, and support organizational growth. This is a strategic, hands-on role responsible for identifying opportunities, building intelligent workflows, and delivering scalable technology solutions that drive measurable business impact.

Responsibilities

Own the AI and automation strategy, roadmap, and priorities throughout the lifecycle, aligning initiatives with business objectives and commercial growth goals.
Identify high-value AI opportunities across Marketing, Sales, Customer Experience, and Commercial functions, developing business cases, implementation plans, and measurable success criteria.
Assess emerging AI technologies and recommend investments, pilots, and adoption opportunities based on business impact.
Establish governance, standards, and guardrails for responsible AI usage, including data stewardship, security, compliance, and quality assurance.
Partner with Data, IT, and business stakeholders to drive adoption, enablement, and long-term AI capability development.
Architect, build, test, deploy, and maintain automated workflows supporting campaign execution, lead management, customer journeys, reporting, and cross-functional business processes.
Translate operational pain points into practical automation solutions using marketing automation platforms, workflow orchestration tools, AI capabilities, APIs, and low-code/no-code technologies.
Design resilient workflows that account for data quality, error handling, exception routing, monitoring, and long-term maintainability.
Evaluate workflow performance and business impact, continuously identifying opportunities to optimize, refactor, or expand automation capabilities.
Maintain documentation, governance, and lifecycle management processes for all automation assets.
Apply AI and automation capabilities to improve lead management, customer engagement, lifecycle progression, and conversion performance.
Analyze customer journeys and revenue processes to identify inefficiencies and opportunities for intelligent automation.
Monitor automated funnel processes and resolve issues impacting pipeline integrity, operational effectiveness, or reporting accuracy.
Own the automation and integration layer supporting the lifecycle, including workflow orchestration, trigger logic, business rules, data movement, and transformation processes.
Partner with Data and IT teams to ensure automation solutions align with platform architecture and enterprise standards, recommending and implementing integration approaches using APIs, middleware, native connectors, and automation technologies.
Identify integration gaps, process bottlenecks, and data integrity issues affecting business performance.
Establish controls and monitoring practices that ensure reliable and accurate data flows across systems.
Translate technical capabilities into business value, influencing strategy, prioritization, and investment decisions.
Lead training, documentation, and enablement efforts that drive adoption and long-term organizational self-sufficiency.
Partner with cross-functional stakeholders to deliver automation, process improvement, and technology transformation initiatives.
Champion scalable, enterprise-minded solutions that support current operations and future business growth.
Perform other related duties as assigned.

Requirements

Bachelor's degree in Marketing, Business, Communications, Technology, or a related field.
5-8 years of experience in sales, marketing operations, automation, marketing technology, business process improvement, or a related area.
Proven experience designing and implementing complex automated workflows and AI-enabled solutions.
Strong understanding of CRM systems, customer lifecycle management, lead management, and revenue process optimization.
Experience with marketing automation platforms, workflow orchestration tools, APIs, integration technologies, and low-code/no-code solutions.
Experience with Salesforce Agentforce would be considered an asset.
Knowledge of AI, machine learning, automation best practices, governance, and responsible AI principles.
Strong analytical, problem-solving, and stakeholder management skills.
Ability to translate technical concepts into clear business value and recommendations.
English proficiency is required to support the full North American business.
Legal Authorization to work in the US and/or Canada is required.
Will not sponsor individuals for employment visas now or in the future for this job opening.

Skills

AI
Automation
Marketing Automation Platforms
Workflow Orchestration Tools
APIs
Low-code/No-code Technologies
Salesforce Agentforce
Machine Learning
CRM Systems
Customer Lifecycle Management
Lead Management
Revenue Process Optimization
Integration Technologies

Location

Wayne, PA
Rochester, NY
Remote

Work Type

Fully remote candidates will be considered

Experience Level

5-8 years of experience

Education Level

Bachelor's degree in Marketing, Business, Communications, Technology, or a related field.

Salary/Compensations

$103,600 - $129,500 a year

Benefits

Competitive Compensation
Total Rewards Package
Flexible Schedules
State-of-the-art tools and technologies
Employee Assistance Programs (LYRA)
Professional Development Opportunities
Training & Career Growth

About the Company

Superior Plus Propane is committed to the inclusion and accommodation of all individuals.

Equal Opportunity

We are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply.
If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at sppcareers@superiorpluspropane.com to let us know how we can enhance your experience.