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About the Role

As a Retail Lead Associate, you will be the face of Amazon, contributing to a culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You will assist with customer service operations and floor leader responsibilities.

Responsibilities

Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
Utilize inventory management systems to scan, process, and count product.
Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
Work with a manager to maintain the physical safety and quality standards of the site.
Work in a fast changing and ambiguous environment.
Perform additional duties, as assigned.
Work flexible hours including nights, weekends, and holidays.
Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.

Requirements

High school or equivalent diploma
Are 18 years of age or older
1+ years retail or customer-facing experience
1+ years floor leader or other leadership experience
1+ years Amazon (Blue Badge/FTE) experience
Experience in training others

Skills

Strong attention to detail
Ability to quickly prioritize tasks
Willingness to learn new things
Commitment to delighting customers

Location

USA, TX, Austin

Work Type

Reduced Time Hours: Average work between 30-39 hrs per week
Open availability BH 14:45-21:15

Experience Level

1+ years retail or customer-facing experience
1+ years floor leader or other leadership experience
1+ years Amazon (Blue Badge/FTE) experience

Education Level

High school or equivalent diploma

Salary/Compensations

$18.35 per hour

Benefits

EAP
Mental Health Support
Medical Advice Line
401(k) matching

About the Company

Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations?
Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment.
Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives – even if for just a few moments.
We operate out of designated retail locations – where it’s convenient for our customers – helping facilitate the delivery and return of customer orders.

Equal Opportunity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.