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About the Role
Loopio is seeking an experienced individual to own the commercial relationship for a portfolio of existing accounts, focusing on driving value and maximizing renewal and expansion potentials. You will partner with Customer Success Managers to support renewal discussions and identify strategic expansion opportunities within the Loopio customer base across various industries.
Responsibilities
- Lead end-to-end negotiations for renewals and expansion opportunities with Mid-Market & Enterprise customers.
- Build meaningful customer relationships at all levels through various communication channels.
- Map customer organizations and develop strategies to increase engagement and identify opportunities in partnership with the CS team.
- Partner with Customer Success Managers to understand customer adoption, develop pricing strategies, and identify expansion opportunities.
- Negotiate contract terms and pricing with internal guidance.
- Respond to customer requests for subscriptions and upgrades, providing high service levels.
- Present the value of expanding Loopio's usage to key stakeholders and executives.
- Conduct discovery and platform demonstrations for potential new user groups.
- Build playbooks, email templates, and meeting frameworks to support account growth.
- Leverage engagement and product data to identify growth opportunities and flag risks.
- Develop creative strategies to increase customer engagement, drive growth, and create advocates.
- Conduct market research to maintain knowledge of consumer needs and competitor activities.
- Generate pipeline through prospecting and outbounding activities, partnering with Growth Business Development Representatives.
- Report and maintain an accurate forecast, managing renewal and expansion forecasting meetings.
- Maintain and update account information in Salesforce, closing renewals and expansions promptly.
- Monitor license management, consumption, and usage against contractual entitlements to identify expansion/upsell opportunities.
- Collaborate with Product and Development, Marketing, Sales, and CS Teams to communicate customer feedback and priorities.
- Present insights to internal teams, including Senior Leadership, on key learnings from Enterprise organizations.
- Occasional travel for Loopio events or on-site customer meetings (infrequent outside of Canada).
Requirements
- 3+ years of experience in a Strategic Account Executive, Account Manager, or similar role, preferably in B2B SaaS.
- Experience growing and maintaining relationships with named accounts, including Global Banks and Fortune 500 organizations.
- Proven track record of developing sales opportunities and managing complex deal cycles.
- Experience embedding within key accounts to drive business outcomes and support account expansion.
- Ability to develop relationships with senior leaders and C-level executives.
- Excellent ability to build cross-functional relationships and be a team player.
- Analytical skills with the ability to derive insights from data and reporting.
- Highly organized with effective time management.
- Highly effective communicator, capable of speaking with customers and presenting solutions.
- Highly strategic with the ability to understand the big picture and drive organizational goals.
- Experience using a dynamic sales tech stack.
Skills
- Account Management
- Relationship Building
- Negotiation
- Sales
- Customer Success
- Strategic Account Management
- B2B SaaS
- Communication
- Analytical Skills
- Organization
- Strategic Thinking
- Sales Tech Stack Proficiency
Location
- Greater Toronto Area
- Remote-first
Work Type
- Remote
- Hybrid
Experience Level
- Experienced
Benefits
- Ongoing feedback and regular 1-on-1s
- Professional mastery allowance for learning support
- Structured sales onboarding
- Wide range of health and wellness benefits starting day 1
- MacBook laptop
- Monthly phone and internet subsidy
- Work-from-home budget
- Opportunities for remote connections and culture building
- Participation in townhalls, AMAs, and quarterly celebrations
- Access to four active Employee Resource Groups
About the Company
- Loopio is a workplace that fosters learning and growth opportunities, providing autonomous and challenging work.
- We attract and retain naturally curious individuals with grit and a desire to grow.
- Loopio is a rapid-growth company with endless opportunities for career acceleration.
- Loopio is an award-winning workplace.
Equal Opportunity
- Loopio is an equal opportunity employer committed to building equitable, diverse, and inclusive workplaces.
- We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer.
- Accommodations are available during the virtual interview process upon request.