Principal Product Manager, Agentic Operations
CCC Intelligent Solutions · Chicago, IL, US
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About the Role
We are hiring a Principal Product Manager to build CCC’s Agentic Operations for Auto Insurance Claims product line from the ground up. This new product line focuses on AI agents that can carry claims work end to end and take action within existing carrier workflows. This role is ideal for a product leader energized by zero-to-one product building, complex enterprise workflows, regulated environments, and defining how agentic AI can safely and effectively operate in high-stakes claims processes.
Responsibilities
- Own the strategy, roadmap, and commercial case for a new agentic product line, from concept through market validation.
- Define agent capabilities, including which claims workflows they handle end-to-end, human-in-the-loop integration, and autonomy progression based on evidence.
- Establish quality and safety standards, including evaluations, guardrails, escalation paths, and audit trails, to ensure carrier confidence in agent operation on live claims.
- Collaborate with senior claims executives at major carriers to identify key problems and validate product ideas.
- Develop sales pitches, pricing strategies, and proof points with sales, customer success, and product marketing teams.
- Write code and build working agents alongside engineers, utilizing AI coding tools.
- Set value propositions, adoption hypotheses, and kill criteria for product bets, with a discipline to discontinue underperforming work.
Requirements
- 6+ years of product management experience in enterprise software or high-production SaaS.
- At least one 0-to-1 product build, preferably in a startup or high-velocity environment.
- Deep experience in at least one complex, regulated vertical.
- Demonstrated experience building and shipping AI-driven products; experience with LLM-based or agentic systems is strongly preferred.
- Track record of working directly with enterprise customers and senior stakeholders to validate product direction.
- Comfort operating in ambiguity with a bias toward action and learning.
- Experience delivering results in a sales/GTM context, personally bringing a product to market and communicating effectively with diverse stakeholders.
Skills
- AI agents
- LLM-based systems
- AI coding tools
- Product strategy
- Roadmap development
- Commercial case development
- Enterprise customer engagement
- Sales and GTM strategy
- Communication
Location
- Remote
Work Type
- Full-time
Experience Level
- Principal
- 6+ years
Benefits
- 401K Match
- Paid time off
- Annual Incentive Plan Performance Bonus
- Comprehensive health insurance
- Adoption Assistance
- Tuition Reimbursement
- Wellness Programs
- Stock Purchase Plan options
- Employee Resource Groups
About the Company
- CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more.
- CCC is making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly.
- CCC is pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey.
- CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
- Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection.
- At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work.
- We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.
Equal Opportunity
- Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success.
- If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.