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About the Role
Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. This role guides Guests through their retail, game rental, and dining experiences.
Responsibilities
- Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
- Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones.
- Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
- Bids farewell to Guests leaving, ensuring everything was satisfactory and inviting Guests to return.
- Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc.
- Reviews the cleanliness and organization of the Front Desk and Host station.
- Ensures all menus are stocked and properly cleaned and maintained.
- Checks for restocking of necessary supplies.
- Brings all areas up to standard.
- Discusses problem areas with Manager.
- Conducts merchandise inventory during and after shift, if applicable.
- Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate.
- Notifies Manager of any Guest that is perceived to be unhappy.
- Assists other Team Members as needed or as business dictates.
- Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary.
- Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas.
- Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
- Manages wait times and communicates information as needed to Guests, Team Members, and Managers.
- Delivers silverware as Guests are seated.
- Makes timely and accurate calculations of bill transactions.
- Greets and assists Guests efficiently and with a smile while processing transactions.
- Is responsible for the reconciliation of any monies from their banks.
- Completes “To Go” order transactions for Guests and ensures accuracy.
- Sells merchandise from the Front Desk, if applicable.
Requirements
- Must be friendly and able to smile frequently.
- Restaurant, retail, or cashier experience preferred, but not required.
- Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B.
- Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.
- Must demonstrate ability to read and communicate in English.
- Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
- Must be skilled at calmly responding to dis‐satisfied Guests and calling issues to Manager's attention.
- Must be at least 16 years of age.
- Work days, nights, and/or weekends as required.
- Work in noisy, fast paced environment with distracting conditions.
- Read and write handwritten notes.
- Lift and carry up to 30 pounds.
- Move about facility and stand for long periods of time.
- Walk or stand 100% of shift.
- Reach, bend, and stoop frequently.
Skills
- Strong communicator
Location
- Onsite
Work Type
- Full-time
- Part-time
Salary/Compensations
- $17 - $18.5 per hour
Benefits
- Medical
- Dental
- Vision
- 401K
- Free Games
About the Company
- Dave & Buster’s is different from everywhere else. No two days are ever the same.
- Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs.
- Plus, your co-workers are awesome!
Equal Opportunity
- As an equal opportunity employer, Dave & Buster’s is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
- We are an equal opportunity employer and participate in E-Verify in states where required.