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About the Role
This role is an essential part of our Public Affairs & Access (PAA) organization, specifically within Patient Experience (PX). Patient Experience is dedicated to optimizing every touchpoint along the patient journey to ensure seamless access, navigation, and support across our drug portfolio. As a member of this team, you will collaborate closely with key stakeholders across Squads, Commercial functions, Quality, Compliance, and external partners to design and deliver high-impact patient solutions. Together, we aim to deliver exceptional support, commercial affordability, and end-to-end program management that directly impacts the lives of the patients we serve.
Responsibilities
- Oversee regional operational performance, service quality, and cross-portfolio support to resolve complex patient and provider access, reimbursement, and healthcare ecosystem challenges.
- Lead, coach, and develop a large, distributed regional team of Team Leads and Patient Navigators, aligning daily execution to key patient outcomes and enterprise KPIs.
- Own the end-to-end regional implementation and rollout of new product launches, patient support programs, and technology enhancements.
- Partner with regional Customer Engagement (CE) teams and ecosystem stakeholders to identify, address, and eliminate regional access barriers.
- Cultivate and sponsor a regional community of practice among leaders to drive consistent execution and share operational best practices.
- Translate regional market insights, payer dynamics, and provider ecosystem trends into actionable patient support strategies and enterprise interventions.
- Foster a culture of psychological safety, resilience, change leadership, and accountability to prevent burnout and ensure sustained regional impact.
Requirements
- Bachelor’s degree in a related field (e.g., business, healthcare management, public policy) or equivalent experience (advanced degree preferred).
- 12 or more years of experience in healthcare, patient services, reimbursement, or related roles within pharmaceutical, biotechnology, or healthcare organizations.
- 5+ years of direct people leadership experience, with a demonstrated ability to manage managers and lead large, distributed teams.
- Deep knowledge of regional healthcare market dynamics, reimbursement processes, specialty pharmacy workflows, and patient access challenges.
- Proven expertise in change leadership, cross-functional influencing, team coaching, and leveraging data/technology to improve patient health outcomes.
- Strong familiarity with account-based customer engagement models and experience leading contact center operations, patient navigation hubs, or field support teams.
Location
- Midwest region
- IA
- IL
- IN
- KS
- KY
- MI
- MN
- MO
- ND
- NE
- OH
- SD
- TN
- WI
- WY
Work Type
- 100% remote
Experience Level
- Senior Director
- 12+ years of experience
- 5+ years of people leadership experience
Education Level
- Bachelor’s degree or equivalent experience
- Advanced degree preferred
Salary/Compensations
- WI, WY: $144,752 - $268,753
- IA, KS, KY, MO, NE, ND, OH, SD: $170,900 – $317,300
- IL, IN, MI, MN, TN: $179,800 - $334,000
Benefits
- Discretionary annual bonus may be available based on individual and Company performance.
- Qualifies for benefits detailed in the provided link.
About the Company
- Genentech is an equal opportunity employer.
Equal Opportunity
- It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence.
- The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
- If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.