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About the Role
The UKG Director collaborates with UKG practice leadership and business development to lead end-to-end UKG consulting services, owning revenue, margin, client satisfaction, and delivery quality. This leader drives enterprise sales, oversees engagement management and delivery execution, and scales the practice through repeatable methodologies and top-tier talent, while being accountable for commercial outcomes and operational excellence.
Responsibilities
- Own annual bookings and revenue targets; facilitate the go-to-market plan for UKG services.
- Partner with UKG, RSM Business Development and other RSM teams to co-sell and expand market presence.
- Drive account-based growth: land, adopt, expand, and renew strategies; build executive relationships to unlock multi-tower, multi-year engagements.
- Define and refine service offerings, to meet market demand and improve win rates and margins.
- Establish and enforce engagement governance: scope control, change management, risk/issue management, and executive steering cadence.
- Oversee portfolio health across all active projects; ensure delivery plans are realistic, staffed, and aligned to client outcomes.
- Sponsor strategic accounts and complex programs; serve as executive escalation point to safeguard scope, timeline, and client satisfaction.
- Ensure delivery excellence: on-time, on-budget implementations with measurable value realization for clients.
- Institutionalize delivery frameworks, playbooks, and accelerators for UKG solutions.
- Strengthen PMO and QA functions, drive standardization in methodology, documentation, testing, and readiness.
- Champion data governance, integrations, and change management best practices across implementations.
- Build and develop a high-performing team (consulting, solution architecture, integrations, PMO, and managed services).
- Manage forecast, utilization, margin, capacity planning, and billability; optimize resourcing and bench.
- Implement measurable KPIs and dashboards; run weekly cadence (pipeline, bookings, delivery, risks, financials).
- Participate in talent strategy: recruiting, onboarding, certification pathways, performance management, and career development.
- Maintain compliance with contractual obligations, data privacy, and security standards.
Requirements
- 10+ years in professional services for enterprise software, with several years’ experience owning revenue, delivery, and client success.
- Deep experience with UKG Pro and UKG WFM across HCM, Payroll, and Workforce Management implementations.
- Proven track record delivering multi-phase programs (global rollouts, complex integrations, change management).
- Demonstrated success in building and closing complex services deals ($1M+), managing portfolios, and scaling practices.
- Strong financial acumen (pricing, margin management, utilization).
- Executive presence with excellent communication, negotiation, and stakeholder management skills.
- Experience with Private Equity/M&A advisory and transaction-related services delivery.
- Experience with UKG alliances and ecosystem partners.
- Familiarity with UKG certifications and product roadmap.
- Background in managed services for UKG solutions.
- Experience in industry verticals (e.g., healthcare, retail, manufacturing, public sector) with workforce management complexity.
- Ability to travel up to 25% throughout the US and Canada.
Skills
- UKG Pro
- UKG WFM
- HCM
- Payroll
- Workforce Management
- Global rollouts
- Complex integrations
- Change management
- Services deal closing
- Portfolio management
- Practice scaling
- Financial acumen
- Pricing
- Margin management
- Utilization
- Communication
- Negotiation
- Stakeholder management
- Private Equity/M&A advisory
- Transaction-related services delivery
- UKG alliances
- Ecosystem partners
- Managed services
- Data governance
- Integrations
- Change management best practices
Location
- US
- Canada
Work Type
- Full-time
- Travel required
Experience Level
- 10+ years in professional services for enterprise software
- Several years’ experience owning revenue, delivery, and client success
Education Level
- Bachelor’s degree in business, HRIS, IT, or related field
- MBA or equivalent experience a plus
Salary/Compensations
- $134,000 - $269,000
- Discretionary bonus based on firm and individual performance
Benefits
- Competitive benefits and compensation package
- Flexibility in schedule
About the Company
- The leading provider of professional services to the middle market globally.
- Purpose is to instill confidence in a world of change, empowering clients and people to realize their full potential.
- Exceptional people are the key to unrivaled culture and talent experience and ability to be compelling to clients.
- Environment inspires and empowers thriving personally and professionally.
Equal Opportunity
- All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
- Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.
- RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities.
- If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.
- RSM will consider for employment qualified applicants with arrest or conviction records.
- For those living in California or applying to a position in California, please click here for additional information.