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About the Role
The Director of Food & Beverage oversees all food and beverage operations at MADE Hotel, including Debajo, Good Behavior, Paper Coffee, special events and hotel-wide F&B programming. This role is responsible for driving revenue and profitability, maintaining high standards of service and product quality, managing labor and operating costs, and developing a strong, engaged team. Working closely with hotel leadership and the Executive Chef, the F&B Director ensures each outlet delivers a distinctive guest experience while achieving the hotel’s financial and operational goals.
Responsibilities
- Ensure operational entities including Restaurant and Food and Beverage outlets are provided with managerial support and guidance.
- Provide an exceptional first impression and efficiencies to patrons and guests that aligns with company standards.
- Be readily available to handle guest complaints or issues, resolving them swiftly and professionally to ensure guest satisfaction and loyalty.
- Oversee the cleanliness and maintenance of public areas including restaurant and Food and Beverage entities, ensuring they meet company standards for quality and appearance.
- Manage and review operation efficiencies including labor, financials, systems, training and guests service controls.
- Ensure effective communication and cooperation between front office, housekeeping, and other departments to maintain seamless operations and enhance guest experience.
- Ensure all charges are correctly posted to guest accounts and that credit control procedures are strictly followed, with no bills exceeding limits without prior approval.
- Oversee the daily balancing of billing, ensuring accuracy in financial reporting and compliance with internal controls.
- Ensure maximum security for guests and their belongings, particularly for items left in safety deposit boxes, and manage hotel entrance accessibility at all times.
- Complete all required reports and administrative tasks accurately and on time, ensuring data is prepared for management reviews.
- Take responsibility as the Manager on Duty when required, overseeing the smooth operation of all hotel functions during your shift.
Requirements
- Two years of Front Desk experience in the hospitality industry, with a proven ability to manage high guest traffic and maintain service standards.
- Associates Degree in hospitality management or a related field preferred.
- Strong multitasking skills with the ability to work in a fast-paced environment.
- Exceptional organizational and time-management skills, ensuring tasks are completed efficiently and accurately.
- Proficiency in Microsoft Office Suite (Word, Excel, and Outlook) and hotel property management systems.
- Excellent communication skills, both written and verbal, with the ability to engage guests, team members, and management.
- Ability to handle stressful situations with a calm demeanor, demonstrating problem-solving skills.
- The role requires standing and walking for extended periods.
- Involves frequent interaction with guests, team members, and other departments in a busy hotel environment.
- Exposure to various weather conditions while overseeing outdoor spaces and services when necessary.
- Must be able to lift up to 20 lbs. and occasionally carry objects weighing up to 10 lbs.
- Flexible work schedule, including evenings, weekends, and holidays, as required by hotel operations.
Skills
- Multitasking
- Organization
- Time-management
- Microsoft Office Suite (Word, Excel, and Outlook)
- Hotel property management systems
- Communication (written and verbal)
- Problem-solving
Location
- New York, New York
Work Type
- Temporary/Seasonal
Experience Level
- Director
- Operations Manager
Education Level
- Associates Degree in hospitality management or a related field preferred
Salary/Compensations
- $150,000/year
Benefits
- Medical
- Dental
- Vision
- PTO
- 401(k) matching
- Wellness support
- Life and disability coverage
- Savings accounts
- Tuition aid
- Travel and lodging perks
About the Company
- Stonebridge is committed to equal employment opportunities.
- All Stonebridge openings are projected to close within 30 days of the original posting date.
Equal Opportunity
- We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition.
- All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination.
- Reasonable accommodations will be made for disabled team members.
- Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.