Service BDC Representative - Volvo Cars White Plains
The Premier Collection · Elmsford, NY, US
2 hours agoImpress employers and recruiters.
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About the Role
Ensure that our service department runs smoothly and that our valued clients receive the top-tier service experience they expect at The Premier Collection.
Responsibilities
- Manage and coordinate service appointments for our luxury Volvo clientele, ensuring optimal scheduling and resource allocation.
- Proactively follow up with clients to confirm appointments, reschedule as needed, and address any changes or special requests.
- Verify appointment details and communicate with clients to ensure they are well-informed and prepared for their service visit.
- Handle any scheduling issues or glitches with a keen eye for detail, implementing swift solutions to minimize disruptions and maintain client satisfaction.
- Provide exceptional customer service via phone, email, and in-person interactions, addressing inquiries and resolving issues with professionalism and courtesy.
Requirements
- Previous experience in a scheduling or administrative role, preferably in an automotive or luxury retail environment.
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
- Excellent communication skills, both verbal and written.
- Proficiency in scheduling software and basic computer applications.
- Problem-solving skills with a proactive approach to handling unexpected issues.
Location
- White Plains
Work Type
- Full-time
Salary/Compensations
- Competitive salary and bonus
Benefits
- Competitive benefits package
- Opportunities for career growth
- A dynamic and supportive work environment
- Employee discounts on parts and services
- 5 day work week
- 3 weeks vacation
- Ongoing training and career development
- Professional seminars
- Employee discounts on all new car, used car, service parts, accessories and gear
- Monthly birthday and anniversary celebrations
- Flexible schedules
- Health insurance with 50% employer contribution
- Opportunities for advancement
- 401(K) Plan
About the Company
- The Premier Collection is a leading luxury Volvo retailer.
- 3rd generation family business.
- All new state-of-the-art facilities.
- We support Alex’s Lemonade Stand, Maria Fareri Children’s Hospital, countless churches and synagogues, local schools, animal shelters, women’s community housing, shelters, food banks, Feeding Westchester.
Equal Opportunity
- We 100% believe in promoting from within.
- Family-friendly atmosphere.