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About the Role
Lead the First Line Risk agenda for one of Australia's largest home lending businesses, shaping customer outcomes, regulatory excellence, and sustainable growth. Set the strategic direction for First Line Risk, controls, monitoring, and remediation across the end-to-end Home Lending Delivery Unit, ensuring risk management is embedded in business operations.
Responsibilities
- Set the strategic direction for First Line Risk, controls, monitoring, and remediation across the end-to-end Home Lending Delivery Unit.
- Ensure risk management is embedded in business operations, balancing strong customer outcomes, commercial performance, and regulatory obligations.
- Provide leadership across mortgage origination, assessment, fulfilment, and servicing activities.
- Partner with senior leaders in Home Lending, Product, Risk, Compliance, and Legal to identify emerging risks, strengthen controls, and drive sustainable uplift.
- Lead a First Line Risk function in an evolving landscape.
- Lead a high-performing team of circa 30 people.
- Influence executive decision-making and shape the future resilience of Westpac's Home Lending Delivery Unit.
Requirements
- Significant leadership experience within a First Line Risk function in banking and financial services, with a strong preference for home lending/mortgage domain.
- Deep understanding of mortgages, lending operations, external risks in home lending, and the regulatory environment governing Australian home lending.
- Demonstrated success leading business controls, risk management, monitoring, governance, or remediation programs within a large and complex organization.
- Proven ability to influence executive stakeholders at GM and Group Executive level.
- Proven ability to drive accountability for risk ownership across the business.
- A track record of building high-performing teams.
- A track record of embedding strong risk culture, customer outcomes, and continuous improvement.
Skills
- Risk Management
- Business Controls
- Monitoring
- Governance
- Remediation
- Leadership
- Stakeholder Management
- Team Building
- Risk Culture
- Customer Outcomes
- Continuous Improvement
Location
- Australia
Work Type
- Full-time
Experience Level
- Senior Leadership
Benefits
- Special offers on banking products
- Discounts from top brands
- Employee-only mortgage rates
- Flexible work arrangements
- Variety of leave options (Culture, Lifestyle, Wellbeing)
- Tailored learning and development opportunities
- Opportunities to 'give back' to the Community through volunteering
About the Company
- Westpac is obsessed with becoming its customers' #1 banking partner for life.
- Committed to making Westpac the best place to work in the country.
Equal Opportunity
- We’re all about creating a supportive and inclusive community.
- We welcome everyone – no matter your age, gender, background, or abilities.
- We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
- If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.
- We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified.
- We encourage you to apply as soon as possible.