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About the Role

Block is looking for a Senior Technical Account Manager to support Afterpay and Cash App merchants across Australia. This role focuses on post-sales technical partnership to ensure merchant health and growth, acting as a trusted technical advisor at the intersection of product, engineering, and sales.

Responsibilities

Identify and act on post-sales growth opportunities within your merchant portfolio to grow GPV and feature adoption.
Provide education to merchants, partners, and internal teams on Cash App Pay and Afterpay features.
Deliver quarterly technical reviews connecting integration health to commercial performance.
Partner with Solutions Engineering to ensure seamless pre-sales to post-sales handoffs and collaborate on expansion opportunities.
Work cross-functionally with Account Management, Sales, Solutions Engineering, Product, and Engineering to improve the merchant experience.
Partner with Product and Engineering to represent the merchant voice and frame feature requests with commercial impact.
Proactively manage new product life cycles to facilitate merchant adoption.
Lead integration health monitoring, including health checks, root-cause analysis, and preventative measures.
Promote standardization across merchant implementations.
Leverage HTML, CSS, and JavaScript to assess and solve integration issues on merchant websites and in-store terminals.
Maintain comprehensive integration documentation.
Operate within and contribute to the team's established operating rhythm, including reporting and performance measurement.
Document challenges and blockers to share learnings with other Technical Account Managers.
Participate in on-call incident response rotation with SLA adherence, including RCA delivery and leadership communication.
Leverage AI and automation tools to improve efficiency in merchant analysis, issue detection, documentation, and portfolio management.

Requirements

Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce.
Prior hands-on technical experience in Solutions Engineering, Partner Engineering, Technical Consulting, or software development.
Experience managing and growing enterprise accounts, including identifying expansion opportunities and driving commercial outcomes.
Solid understanding of payments infrastructure, APIs, integrations, and e-commerce platforms.
Ability to explain technical concepts clearly to both technical and non-technical audiences.
Proficiency in JavaScript, HTML, and CSS; comfortable assessing and debugging integration issues across e-commerce and POS platforms.
SQL and the ability to leverage it for data analysis and troubleshooting.
Experience with monitoring tools (Datadog, SumoLogic) for proactive issue detection and portfolio health oversight.
Familiarity with platform management processes: environments, testing, release management, and deployments.
Strong commercial acumen and ability to balance client advocacy with company objectives.
Experience engaging with C-suite and VP-level stakeholders, translating technical insights into business-relevant recommendations.
Strong written and verbal communication skills for engaging stakeholders at all levels.
Practical, hands-on experience using AI tools in a professional context with the ability to critically evaluate AI-generated outputs.
Direct experience with buy-now-pay-later (BNPL), payment processing, or merchant acquiring is a plus.
Background in incident management is a plus.

Skills

JavaScript
HTML
CSS
SQL
AI tools
Monitoring tools (Datadog, SumoLogic)
Payments infrastructure
APIs
Integrations
E-commerce platforms
POS platforms
Platform management processes
Incident management

Location

Australia

Work Type

Remote

Experience Level

Senior-level

Benefits

Remote work
Medical insurance
Flexible time off
Retirement savings plans
Modern family planning

About the Company

Afterpay is transforming the way people shop and pay, giving consumers greater flexibility and control over their finances while helping merchants connect with customers and grow their businesses.
Founded in Australia in 2014, Afterpay has grown into a globally recognized leader in Buy Now, Pay Later (BNPL).
Afterpay empowers millions of consumers to shop with confidence through a simple, transparent payment experience.
As part of Block’s global ecosystem, Afterpay works alongside Cash App, Square, and other financial products to make commerce and financial services more accessible.
Together, we're building innovative solutions that connect consumers and businesses, creating more opportunities for people to participate in the economy.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy.
Square makes commerce and financial services accessible to sellers.
Cash App is the easy way to spend, send, and store money.
Afterpay is transforming the way customers manage their spending over time.
TIDAL is a music platform that empowers artists to thrive as entrepreneurs.
Bitkey is a simple self-custody wallet built for bitcoin.
Proto is a suite of bitcoin mining products and services.
Together, we’re helping build a financial system that is open to everyone.

Equal Opportunity

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