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About the Role

The APA! Medical Clinic provides critical care to vulnerable animals. Veterinary technicians are essential to our lifesaving programs, offering hands-on treatment and emergency support. This role focuses on overnight care for hospitalized animals, emergency on-call services for fosters and adopters, and campus safety monitoring. The position requires independent work and collaboration with veterinary staff, program teams, fosters, and adopters.

Responsibilities

Maintain proper care of all hospitalized animals during the overnight shift, including identifying, monitoring, and documenting symptoms of illness and changes, as well as providing scheduled treatments.
Request and administer all prescribed medications appropriately and within acceptable time frames, as directed by clinic protocols, veterinarians, and clinic leadership.
Place IV catheters and administer medications IV, SQ, PO, and IM.
Follow medical protocols and possess a deep understanding of common veterinary technician tasks, responsibilities, and terminology.
Understand the technician/veterinarian relationship, including professional communication.
Answer the clinic emergency phone line and provide instructions as needed to foster and adopters while maintaining excellent customer service.
Use and troubleshoot IV pumps and other veterinary equipment.
Triage and react accordingly to urgent, critical, and contagious animals.
Report declining patients and emergency needs to the veterinary staff immediately.
Able to humanely euthanize patients as directed by the veterinarian.
Dispense storm medications when storms occur overnight.
Provide Clinic Adoption and Foster Case Management Coordinators with updates as needed, including notification of potential new medical cases needing attention.
Maintain up-to-date knowledge of all APA! medical protocols and procedures.
Maintain a safe, clean, and sanitary work environment.
Provide excellent customer service to all clients and stakeholders.
Send a detailed EOD report at the end of your shift.
Actively contribute to a volunteer-powered culture by partnering with volunteers during every shift and helping create an inclusive, welcoming environment.
Work alongside volunteers to complete daily tasks, ensuring the work is shared and collaborative.
Support the recruitment and onboarding process by welcoming new volunteers and helping them get oriented to the program.
Help retain volunteers by offering encouragement, guidance, and feedback during shared work.
Recommend strong volunteers for deeper involvement or specialized roles to your supervisor or volunteer manager.
Contribute to a positive culture by recognizing volunteer contributions through appreciation, gratitude, and shoutouts.
Help set volunteers up for success by clearly explaining tasks, providing hands-on guidance, and offering in-the-moment support.

Requirements

1 year experience working as a veterinary technician, preferably in a customer-facing role.
Proficiency in standard veterinary technician skills, including proper handling and restraint techniques, blood draws and diagnostics, skin scrapes, TPR, SQ/IM/IV injections, and catheter placement.
Basic knowledge of common dog and cat illnesses, injuries, conditions, and diagnostics.
Ability to run basic medical tests for dogs and cats.
Ability to transcribe veterinarian notes.
Ability to work independently and possess strong decision-making abilities.
Must demonstrate dependability, accountability, time management, use of reasoning, and good judgment skills.
Attend and participate in all required training sessions and meetings.
Maintain open and consistent communication with Program Manager or designee, supervisor, and other colleagues.
Partner with Volunteer Managers to learn about the volunteer programs and support volunteers interested in your department on an ongoing basis.
Able to react to change productively and perform other related duties as assigned.
Able to work evenings, weekends, and holidays as needed.
Able to work in a high-volume, fast-paced, high-stress environment.
Comfortable working autonomously when given goals and deadlines.
Must be able to routinely lift 40-50 pounds.
Must be able to work alone around cats and dogs with varying temperaments, including those that are diseased, injured, and/or potentially fractious or aggressive.
Must be comfortable working indoors and outdoors, around unpleasant smells, loud noises, and a variety of standard cleaning supplies and chemicals.
Must be comfortable witnessing veterinary surgical procedures.
Committed to embodying APA!’s Core Values: Innovation, Respect, Drive, Resourcefulness, and Inclusion and cultural values: Humble, Hungry, Smart.
Commitment to APA!'s customer experience expectations.
Passion for working well with staff, volunteers, and customers—helping all individuals feel successful, appreciated, and connected to APA!’s mission.
Strong commitment to volunteer engagement and support; dedicated to working well with volunteers across all roles.
Comfortable working cross-functionally and serving as a liaison between volunteers, customers, and team members.
Effective written and verbal communication skills; able to interpret rules, procedures, and instructional materials.
Self-starter with strong time management; able to work independently and collaboratively.
Excellent interpersonal skills; maintains a calm and professional presence in all situations.
Strong attention to detail and high standards for quality.
Adaptable to change and able to perform related duties as needed.
Dedicated to delivering an exceptional and inclusive customer experience.

Skills

Veterinary technician skills
Handling and restraint techniques
Blood draws and diagnostics
Skin scrapes
TPR
IV, SQ, PO, and IM injections
Catheter placement
Basic medical tests for dogs and cats
Transcribing veterinarian notes
Decision-making
Customer service
IV pump use and troubleshooting
Triage
Communication
Time management
Reasoning
Judgment
Interpersonal skills
Attention to detail

Location

Hwy 290 Medical Clinic - 4942 W Hwy 290 Austin, TX 78735
May travel to offsite locations as needed

Work Type

Full-time
Overnight shifts
On-call time
Shift flexibility required
Weekend hours
Holiday hours

Experience Level

1 year experience working as a veterinary technician

Salary/Compensations

Starts at $18.00 - 22.00 / hour
Eligible for up to $2/hr stipend through APATec certifications
15% shift differential for overnight shifts (7:00 p.m. - 5:00 a.m.)

Benefits

Subsidized employer-sponsored medical coverage
Subsidized and voluntary life insurance
Voluntary dental, vision and short-term disability options
Voluntary wellness and emergency sick plans
Up to 2% match on 401(K) retirement plan
Supplemental benefits
Flexible spending accounts
Additional life coverage
10 paid holidays
10 days paid time off during the first year of employment
Additional 5 days of PTO accrual upon completion of 12 months of employment
Professional development opportunities

About the Company

Austin Pets Alive! (APA!) is a dynamic and beloved nonprofit, leading the no-kill movement nationally and considered a national thought leader in animal welfare.
APA! locally rescues, treats, and adopts out 10,000 homeless dogs and cats annually, providing a safety net for Austin’s at-risk shelter pets and assisting other communities in saving homeless animals.
The organization is distinguished by its scrappy, grassroots, non-traditional, community-based animal rescue work.
APA! is a volunteer-powered organization.

Equal Opportunity

Austin Pets Alive! is an equal employment opportunity employer and values diversity.
Encourages people of color, LGBTQ people, women, transgender and gender non-conforming people, and people with disabilities to apply.
Does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.
Committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, community focus, and innovation.
Committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process.